Membership & Sales Service Staff

Title: Membership & Sales Service Staff

Position Status: Full-Time; Monday to Friday from 5:30am-2:00pm

Compensation: $16.70 per hour

Location: John W. Lindsay YMCA

Start Date: Immediately

There is potential inside all of us – we all have it in us to shine.

Every charity exists to help solve a problem – our charity exists to help solve many problems, from childcare shortages, social isolation, mental health issues, access to wellness, and more. Today, our network is spread across 100+ program locations in HRM and the province, meeting the most urgent needs of our communities in mental health supports, accessible childcare, supporting an increasing immigrant population, safe spaces for youth to grow and lead, helping to navigating a precarious labour market, delivering wellness programming for all, and creating community for isolated older adults.

We give people the tools, encouragement, and safe space to discover their inner strength. When they know someone’s in their corner, with unconditional support, they realize they can do more than they thought possible. It’s your support, expertise, and guidance that helps people ignite their full potential and shape our neighborhoods into vibrant and healthy communities.

With us at their side, they can Shine On.

As part of your total compensation:

• Receive a complimentary YMCA membership to our Health & Fitness facilities
• Access to Y at Home, where you can participate in fitness programs from your own home
• Discounts on YMCA childcare and camp programs
• 3 weeks’ vacation entitlement and paid wellness days
• Comprehensive benefits package and pension
• Complimentary wellbeing and counselling services

About the Role:

Reporting to the Membership Coordinator, the Membership & Sales Service Staff is considered an integral component to ensuring membership growth and retention in support of operational and fiduciary objectives. Through collaboration with Membership staff, ensures quality member experience while participating and engaging in Y services, including, planning, orientation, subsidy management, and staff/volunteer supervision. Is an Advocate to support timely, meaningful resolution of member concerns. Please note that this role is Monday to Friday from 5:30am-2:00pm.

In this role, you will:

• Provide introductions and information to members on comprehensive programming options in supporting the achievements of individual wellness goals and community engagement. Provide front-line support to new and existing members, including membership applications and requests for financial assistance applications, program registration, member orientations, administrative tasks, as well as facility tours and rentals
• Ensure delivery of serving all members to the Y way in day-to-day interactions with visitors and/or members to the Centre. Ensure a positive, inclusive, welcoming environment for all visitors, members, clients, and participants.  Respond to incoming calls, emails, and requests for information from current and potential members.  Resolve member concerns in a timely and meaningful fashion
• Deliver exceptional sales services while supporting the membership team in achieving targeted membership goals and individual goals
• Ensure compliance with all safety requirements, industry standards, staff certification and Child Safeguarding processes in support of provision of safe environment for all participants, visitors, staff, and volunteers while maintaining a clean working environment
• Ensure that all member files are organized, maintained, and protected in keeping with Association confidentiality and record retention processes
• Foster a collaborative, inclusive atmosphere in internal/external dealings and communications in support of program delivery
• Respond to questions, requests for information, and support issue resolution in a timely, meaningful fashion
• Provide support to Association program areas by actively sourcing opportunities to promote and engage members, as well as to assist with special events or activities to profile our Y mandate, values, and offerings
• Other duties as assigned

Education and Skills Qualifications:

• University or College program an asset
• 1-3 years experience in member relations
• Strong customer service/sales skills, with demonstrated ability to build relationships and establish rapport with clients
• Excellent verbal and written communication
• Experience in fundraising or non-profit sector is an asset
• Strong interpersonal skills including tact, diplomacy, and ability to establish rapport with client
• Strong attention to detail
• Flexibility to work irregular hours required
• Intermediate proficiency in Microsoft Office Suite

To Apply:

Please apply online at https://ymcahfx.ca/workwithus/.

Please note that all successful candidates are required to provide:

• Criminal Record Check, Vulnerable Sector Check, and Child Abuse Registry Check (less than 6 months old), if 18 years of age or older
• Attend Child Safeguarding Training upon hire

Don’t Meet Every Single Requirement?

We embrace diversity and are committed to creating an inclusive and barrier-free environment, welcoming applications from all qualified persons. We encourage Black, Indigenous, People of Colour, 2SLGBTQIA+ individuals, gender-diverse people, people with diverse abilities, members of ethnic minorities and faith groups, foreign-born residents, and veterans to apply. We are committed to eliminating barriers and promoting inclusion and strongly encourage applications even if you don’t meet all requirements.

If you require accommodation during the hiring process, please inform us in advance to arrange reasonable and appropriate accommodation.