Member Services Supervisor

The Member Services Supervisor provides leadership to the Front Desk team and oversees the Pro Shop. The role is focused on creating a warm, welcoming, and engaging member experience that upholds the highest standards of a private club environment.

 Responsibilities:

• Lead and support the Member Services Team, fostering a positive, service-focused environment through coaching, guidance, and daily support.
• Serve as the primary referral point for escalated member or guest concerns, handling issues calmly, professionally, and with sound judgment.
• Provide ongoing training and development, ensuring team members are confident, knowledgeable, and equipped to deliver excellent service.
• Oversee onboarding of new staff, introducing them to service standards, club policies, and team expectations to ensure a strong start.
• Provide feedback and coaching, supporting staff performance, and encouraging growth and accountability.
• Promote clear communication across departments, ensuring operational needs are met, enhancing the member experience.
• Role modelling professionalism and service standards, reinforcing the Club’s values in every interaction.
• Support front desk and serve as back up for alternate shift supervisor.
• Commit to continuous learning, seeking opportunities to enhance leadership, coaching, and member service skills.

 Qualifications:

• Minimum of 2 years of experience in a customer service role preferably as a supervisor in a private club, hospitality or recreation environments.
• Strong customer service leadership skills, preferably with 2 years experience supervising a team, including training and developing staff to deliver consistent, high-quality service.
• A team-oriented leader with strong communication and problem solving skills.
• Strong organizational skills, with the ability to work independently or collaboratively.
  
• Proficiency with computer systems and software, such as Microsoft Office and point-of-sale systems.
• Flexibility to work various shifts on days, evenings, weekends, and holidays.
• Background check will be required.

Perks:

• Paid time off.
• Comprehensive benefit package including health and wellness programs.
• Professional development opportunities.

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