Member Services Representative (Front Desk)

Are you looking to grow your career in a Customer Service Role at a prestigious private club?

We now have part time Member Services Representative roles to fill. If you are friendly, professional, customer-focused, and passionate about delivering exceptional service in a fast-paced environment, submit your resume for consideration. 

This front desk position, is the primary point of contact as members and guests enter the Club, and sets the tone for a warm, welcoming and positive experience for all members and guests.

 Responsibilities

• Creating the member experience by being personable, knowledgeable and approachable in all interactions with members.
• Acting as the central source of information for members and guests regarding club activity and taking responsibility for learning about all of the services which the club offers.
• Assisting with program registrations, cancellations, club services and court bookings.
• Selling and stocking pro-shop items and assisting members with purchases.
• Updating and communicating membership changes.
• Assist members in their needs for all areas of the club.
• Using proper telephone etiquette and directing calls/inquiries to the appropriate departments.
• Using proper mail, package, and message handling procedures.
• Handling complaints by providing appropriate solutions and alternatives within the time limits and following up to ensure resolution

Requirements

• High school graduate or equivalent
• 1-2 years of customer service experience
• Strong customer service skills.
• Administrative skills
• Excellent oral and written communication skills
• Strong organizational, interpersonal, and administration skills
• Proficient  with computerized systems
• Ability to lift up to 40 lbs.
• Must be available to work full time on various shifts. 
• Security Check will be required.

Please visit our careers page to see more job opportunities.