Medical Records Specialist

ESSENTIAL DUTIES AND RESPONSIBILITIES

·        Process medical records requests from attorneys, patients, hospitals, DA’s office, etc., via ChartSwap, email, mail, and Freshdesk

·        Provide accurate and efficient management of medical records 

·        Follow up and documentation of medical records requests

·        Ensure that the medical records are organized, accurate, and complete

·        Create digital copies of paperwork and store the records electronically

·        Safeguard patient records and ensure compliance with the HIPAA regulations

·        Handle all incoming calls from the medical records line and assist in all queries

·        Negotiate reduction requests

·        Create, track, and send billing and medical records affidavits

·        Ensure that policies and procedures are followed and enforced

·        Respond to requests for medical records and billing reports timely

·        Complete other job-related duties as assigned 

KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED

·        Strong data entry skills

·        Excellent verbal and written communication skills

·        Advanced organizational skills

·        Attention to detail to ensure accuracy

·        Familiarity with medical terminology

·        Basic computer skills to scan, organize, and access electronic health records

·        Excellent time management and problem-solving skills

·        Knowledge of HIPAA regulations and ability to handle sensitive patient information securely

 
EDUCATION AND EXPERIENCE

·        High school diploma or GED required

·        Notary certification preferred

·        Minimum of one (1) year of experience in a medical office setting preferred

·        Release of information experience preferred

 
WORKING CONDITIONS