Medical Office Front Desk Receptionist - Lakewood

Job Title:                            Front Desk Receptionist

Reports To:                        Clinic Manager  

Department:                     Clinical

Location:                            Lakewood Clinic  

Status:                                Full Time – 100% FTE     

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About MedNOW:

MedNOW Clinics is a thriving and growing primary care organization in Colorado committed to delivering high-quality, comprehensive and coordinated care. Founded in 2010, MedNOW now has 12 locations and approximately 50 medical providers, 160 employees and 40,000 patients under our care. We strive to provide outstanding customer service and excellent communication for our customers.

MedNOW provides family medicine, internal medicine, addiction medicine, pain management, behavioral health, medical weight loss, dietician services, X-ray services, hormone therapy, immigration services, IV therapy, physical therapy and massage therapy.

Please learn more about us at www.MedNOWClinics.com.

Benefits for MedNOW Full-Time Employees:

-            Paid time off

-            401(k) with company matching

-            Health, Dental & Vision insurance

-            Ancillary insurance options

-            Family Discounts for MedNOW services

We promote long term employment through continuing employee education and advancement opportunities. Our managers and administrative teams work closely with all employees and use training manuals and guidelines to ensure all staff have the tools necessary to perform their job functions, learn and grow in line with individual needs and goals.

POSITION SUMMARY:

 
The Front Desk Receptionist will be responsible for greeting patients, managing appointment scheduling, verifying insurance information, collecting payments, answering phone calls, maintaining patient records, and ensuring the overall smooth operation of the front office, all while demonstrating excellent customer service and utilizing knowledge of basic medical terminology.   

Responsibilities:

·        Opening & closing the clinic is in line with the procedures set forth in our Front Office Manual.

·        Greet and assist patients with check-in, appointment scheduling, and a variety of other requests with a positive and welcoming attitude.

·        Collet’s co-pays, balances and self-pay amounts and posts them to the correct place within the Athena EMR

·        Confirm patient insurance, demographic and contact information.

·        Prepares for next day appointments by printing forms, verifying insurance eligibility and scanning items into patient charts.

·        Works as a team player to problem solve and resolve issues that may arise on the job when necessary.

·        Manages time effectively, works quickly and accurately to keep the clinic workflow and operation in a fast-paced environment.

·        Provides administrative support for the clinic as needed.

·        Answers phone calls and returns voicemails timely.

·        Maintains an organized, friendly and prepared environment at the front office at all times.

·        Complies with HIPAA policies and procedures to maintain secure patient confidentiality.

·        Other duties as assigned and needed