Medical Assistant/Phlebotomist Float (Regional)

Location(s): Johnson City, TN + Southwest Virginia practice locations, as assigned

Job Type: Part-Time, Hourly, PRN

Qualifications:

• High school diploma or equivalent

• Valid Driver's License to travel to practice locations regionally

• Certification from an accredited Medical Assistant program preferred but not required

• Graduation from an accredited phlebotomy diploma program required

• Valid Phlebotomy Technician certification required

• Phlebotomy experience

• Previous experience in a clinical setting, preferably in behavioral health, addiction medicine, or primary care

• Excellent interpersonal and communication skills

• Strong organizational and time management abilities

• Proficiency in electronic medical records (EMR) systems

• Some knowledge of medical terminology, front-end and back-end medical office workflows

• Ability to work effectively in a team-oriented environment

Key Responsibilities:

• Reporting to assigned practice locations on designated days as needed

• Fills in and covers in cases of staff call-outs and where coverage is needed, regionally 

• May be required to open and close the clinic including readying the clinic for patients, end-of-day cash count and bank deposit, end-of-day Daily Report, UDS Log, and Deposit Reports, where management is absent

• Assist physicians, nurse practitioners, and other healthcare providers with patient examinations, wellness assessments, and procedures

• Perform routine clinical tasks, including taking vital signs, drawing blood, and collecting laboratory specimens

• Support patient care delivery by helping health care providers during examinations; preparing lab specimens; disposing of contaminated supplies; telephone prescriptions to pharmacies; authorizing medication refills as directed by physician; drawing blood

• Greet and escort patients to examination rooms

• Obtain and document patient medical histories, current symptoms, and other relevant information

• Ensure patient confidentiality and maintain accurate and up-to-date medical records

• Schedule appointments, follow-up visits, and coordinate referrals to specialists as needed

• Provide emotional support and reassurance to patients and their families

• Check patients in, check patients out, verify insurance, collect patient copays 

• Answer phone calls, respond to patient inquiries, and manage electronic communications

• Inventory medical and office supplies and place orders as necessary to ensure office is stocked before departure

• Participate in staff meetings, training sessions, and quality improvement initiatives

• Provide support in behavioral health interventions, including patient screenings, assessments, and follow-up care

• Prepare examination rooms and ensure they are clean and well-stocked with necessary supplies

• Maintain safe and secure work environment by following and enforcing standards and procedures; complying with legal regulations

• Serve and protect the physician or health care provider practice by adhering to professional standards, policies, procedures, and all federal, state, and local requirements

• Enhance the health care facility’s reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments

• Participates in community outreach activities, events, and health fairs

• Additional duties as assigned