Medical Assistant (MA)

We are seeking a compassionate, detail-oriented Medical Assistant (MA) to join our clinical team. The MA provides both clinical and administrative support to healthcare providers, ensuring high-quality patient care in a fast-paced environment. This position may be based at either our Willcox clinic.

• Prepare exam rooms and sterilize equipment.

• Record patient history, vital signs, and chief complaints.

• Assist with exams, procedures, and treatments.

• Administer injections and vaccines per provider orders.

• Collect lab specimens (blood, urine, swabs) and perform CLIA-waived tests.

• Accurately document care in the Electronic Medical Record (EMR).

• Relay test results and prescription information as directed.

• Monitor quality control measures (e.g., equipment, refrigerator logs).

• Triage patients and provide urgent support as needed.

• Schedule appointments and manage incoming calls.

• Maintain and file medical records, reports, and documentation.

• Initiate referrals and obtain insurance authorizations.

• Distribute patient education materials and provide general medical information.

• Coordinate with front office and clinical staff as needed.

• Offer emotional support to patients and families.

• Participate in team meetings, training, and quality initiatives.

• Cross-train in front and back office roles.

• Other duties as assigned.

• High school diploma or GED required.

• Prior experience as a Medical Assistant preferred.

• Formal training and/or certification strongly preferred.

• Knowledge of medical terminology and clinical protocols.

• Proficient in phlebotomy, injections, and routine medical tasks.

• Familiar with EMR systems and medical coding (ICD-9/CPT).

• Excellent communication, multitasking, and organizational skills.

• Comfortable working independently and as part of a team.

• Medical Assistant Certification:

  • Completion of an approved MA training program OR

  • Completion of an unapproved program + certification from a nationally accredited body (as per Arizona Administrative Code).

• CPR/BLS Certification:

  • Current certification required (American Heart Association).

• Fingerprint Clearance Card:

  • Required for Pediatric Behavioral Health Sites – must have or apply within 7 days of employment.

• Urine Specimen Collection Training:

  • Preferred.

• Service: Commitment to compassionate, patient-centered care.

• Teamwork: Collaborative and respectful work ethic.

• Communication: Clear, empathetic, and professional.

• Respect: Inclusive and culturally sensitive.

• Accountability: Strong time management and resource stewardship.