Medical Assistant-Santa Maria Office-Lompoc Office

The Medical Assistant at CRO Services is a specifically trained individual who demonstrates expertise in dealing with patients during all aspects of care. Performs administrative and clinical duties under the direction of the Physician or Physician’s designee.

Performs the following duties personally and coordinates with team members to ensure successful completion of assigned tasks.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

Essential Duties:

Under the guidance of the Physician, responsibilities are as follows:

• Assist the doctor in all aspects of the patient’s initial consultation, and
• Weekly status checks
• Routine follow-up examinations
• Any emergency visits that are needed.
• Schedule and follow-up on all diagnostic studies that are ordered including proper documentation and obtaining physicians signature on test result.
• Responsible for acquiring results and notifying physician of results on all interim reports.
• Charts information of patient progress on weekly status check sheets and scuts. 
• Attend annual OSHA/Biomedical update meetings and application in the clinical setting of the updates.
• Document medications the patients are currently taking, and document any new medications prescribed by our physicians while under our care.
• This includes the name of the medication, dose and amount prescribed, physician prescribing, instructions, date and nurse’s initials.
• Documentation of any samples given to patients.
• Responsible for charting patient’s vital signs, initial weight, and all follow-up weights.
• Responsible for obtaining all signed permission slips for patients who are radioactive prostate seed implants only.
• Verify patient’s allergies and document in EMR.
• Responsible for reporting or verifying all patient problems as reported.
• Maintain HIPAA rules and regulations as it applies to patient privacy.
• Maintain open communication with front desk, Nursing staff, etc. as it applies to:
• Patient add-ons
• Patients on treatment breaks
• Changes in treatment plan 
• Attends mandatory company training sessions as required by state/federal law where applicable.

This job description in no way states or implies that these are the only duties to be performed by this employee. He or she will be required to follow any other instructions and to perform any other duties requested by his or her supervisor.

SUPERVISORY RESPONSIBILITIES

This job has no supervisory responsibilities.

QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and EXPERIENCE

• High School diploma or GED.
• 1-3 years as a medical assistant preferred.
• Experience in handling and resolving urgent matters and time critical medical appointments. 

MENTAL DEMANDS

Language Skills Experience

Ability to read and comprehend simple instructions, short correspondence, and memos.  Ability to write simple correspondence.  Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.

Mathematical Skills Experience

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.  Ability to compute rate, ratio, and percent and to draw and interpret line graphs.

Reasoning Ability

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.  Ability to deal with problems involving several concrete variables in standardized situations.

Computer Skills

To perform this job successfully, an individual should have basic to intermediate knowledge of: Microsoft Office Suite: particularly Outlook Communication Management software, Word, and Excel. Knowledge of patient billing systems and related funding mechanisms. Experience with Internet usage, PC and/or MAC and Windows. Ability to use clinical administration systems. 

CERTIFICATIONS, LICENSES and REGISTRATIONS

• Maintain licenses and/or certifications as applicable

OTHER SKILLS AND ABILITIES

• Work co-operatively within a multidisciplinary team and assist other team members to achieve team objectives and work outcomes.  
• Provide excellent customer service.
• Collaborative approach in working with the wider administration team and other internal customers, in line with the organization’s values.  
• Flexible approach to work 
• Strong organization and communication skills, with the ability to liaise with both internal and external stakeholders.  
• Must work well with multiple tasks and changing priorities
• Proven experience working effectively both independently and in a team environment.  
• Communicate clearly and concisely, both orally and in writing.
• Ability to understand and carry out verbal and written directions.
• Follow CRO policies and procedures.
• Ability to work independently in the absence of supervision.

Other requirements:                                                   

• Must properly control the release of proprietary and confidential information.
• Travel as required to other centers.