Marketing Assistant/Intake Coordinator

The Position:

As an intake coordinator for New Century Home Care, you play a pivotal role in bringing comfort, dignity, and support to the lives of disabled and elderly individuals. Your primary responsibility is to bridge the gap between those in need and the essential home care services provided by the state. From the initial contact, you offer a compassionate and knowledgeable presence, guiding clients and their families through every step of the process. You assess their needs, coordinate necessary paperwork, and ensure timely service delivery, all while providing continuous support and reassurance. Your work ensures that vulnerable individuals receive the care they deserve, empowering them to live with greater independence and quality of life.

New Century Offers:

• Growth opportunities

• Competitive salary/commission structure

• Health insurance at 50% cost to you

• Annual bonuses based on your specific performance

• Annual increases based on your performance

• Transition into other departments

• Give you a friendly work environment that makes you feel at home

New Century Home Care is a community focused home care agency. We provide services throughout the greater Philadelphia area. Our aides provide top quality care, with a focus on dedication to bring independence and dignity back to the elder and disabled community. Is based on the belief that every person who needs help has the right to be cared for with respect. Each patient is cared for by a team of professionals who provide home care that is designed to cater to each specific patient.

Responsibilities:

• Answers incoming calls; receives all intake information for potential consumers and enters the appropriate information into the system.

• Maintain an in-depth knowledge of the Home Care process, supporting resources needed to provide services, referral policy and procedure, creating and maintaining relationships with consumers.

• Connecting with incoming applicants in a manner consistent with the mission of New Century Home Care.

• Facilitates the intake process, assisting in the application process for caregivers and collecting all supporting documentation.

• Conduct calls to Maximus to submit clients for services and follow clients through the approval/denial process.

• Assist  marketers with events.

• Manage various reports and spreadsheets.

Qualifications:

• Minimum of High School Diploma or equivalent, Associates Degree preferred or combination of experience.

•   2+ years of experience in a Marketing Assistant or Intake support role.  Human Resources experience as it relates to home care preferred.  

• Demonstrated capability maintaining strict confidentiality with employee information. 

•  Knowledge of principles and practices of basic office management and organization. 

•  Strong typing and computer application skills. 

•  Computer proficiency and working knowledge of Microsoft programs required.  Strong interpersonal and business partnering skills. 

•  Good judgment and decision-making skills.

•   Must be well organized, accurate and attentive to detail. 

•  Excellent communication, public relations and follow up skills.  Must be able to work independently and have strong written and verbal communication skills.  

• Belief in the Home Care concept

New Century Home Care is an Equal Opportunity/Affirmative Action employer. We welcome individuals from diverse backgrounds and perspectives. We firmly believe that an inclusive and respectful environment enriches the community and the client and employment experience of its members. We prohibit discrimination against individuals on the basis of race, color, national origin, religion, sex, sexual orientation, disability, age, status as a veteran or special disabled veteran, gender identity or expression, genetic information, pregnancy, childbirth or related medical conditions and any other prohibited characteristic.

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