Marketing and Social Services

Job Classification: Non-Exempt, Full-Time

Reporting Relationship: Administrator

Primary Social Services Responsibilities:

Responsible for identifying psycho-social situations, establishing goals for the highest practicable level of well-being, and serving as a liaison between residents, families, and community resources.  Works under minimal supervision of the Administrator.

• Participates in initial admission screenings, identifying needs, and meeting with family members.

·         Coordinates admission process and completes all facility admission paperwork with resident/DPOA/Family. Answers questions, familiarizes elder and family with life routines and ensures a smooth transition into the community.

• Works with payors such as Medicare, Medicaid, and Insurance companies to determine eligibility and coverage available, and expedite application process and ensure required documentation is submitted timely to ensure payment.

·         Ensures Advance Directives are on file.

·         CARE assessments/PASRR.

·         Follow up with resident and family after admission to address any concerns and gather additional information to assist with Medicaid application as necessary.

·         Assess and develops a plan of care that meets residents’ needs. Develops and implements social care plans and resident assessments ensuring that social services components of the MDS/UDA’s are completed and signed on a timely basis.  Completes social history upon admission.

·         Schedules care plan meetings in coordination with interdisciplinary team and MDS timing; Provides or arranges for social services for residents/family members as appropriate.

• Assists in making referrals and arranging appointments and transportation with outside providers for ancillary care services. Communicates with family and facility staff ensuring appointments occur within scheduled timeframes and in keeping with regulations.
• Monitors resident behavior, effectiveness, and potential adverse effects of psychotropic medications with goal of reduction of psychotropic medications.  Assists in development of alternative therapeutic strategies to psychotropic medications. Consults with or arranges for psychiatrist involvement if needed.

·         Coordinates and formulates interdisciplinary discharge plans for residents. Assures successful transfer of residents both within the campus and to outside agencies within the community.

·         Assures leave of absences are processed smoothly, assures all aspects of admissions process of residents is done in compliance with state and federal regulations and in compliance with Wheat State Manor guidelines.

·         Completes all documents related to social work. Educates families and residents regarding placement, care, and resident rights.

·         Provides education to staff on issues related to resident care, rights, and behaviors.

·         Establishes team spirit between residents and employees.

·         Assists with the State Survey process.

·         Make evening or weekend appointments or home visits if necessary.

·         Performs additional duties as assigned.

Primary Census Building Responsibilities: 

·         Develop and maintain network with a variety of referral sources.

·         Control lead flow and ensure timely review and decision making by all appropriate team members to ensure highest possibility of receiving admission.

·         Interact with all leads whether provided through advertising, public relations, referral, or personal contact and turn those leads into residents of the community using professional selling skills.

·         Know procedures for lead tracking and keeping accurate records on all leads and prospects.

·         Create, implement   ,                 and  update  the   approved  census building  plan.

·         Professionally represent location in the broader community. Conduct and participate in cultivation events and educational meetings, public relations programs, and special events.

·         Acts as liaison to family, community, and social service agencies

·         Participate in civic clubs, local committees, chambers, etc.; serve on local boards when opportunities present.

·         Develop expertise of all comparable communities in the surrounding area.

·         Develop advertising, communications, and public relations strategies. Maintain social media venues including Facebook, Internet web page, etc.

·         Assure compliance with regulatory requirements related to disclosure and marketing materials.

·         Handle concerns and/or problems that may arise in the office daily.

Additional Duties:

·         May not disclose any elder or facility information, any system log-in codes or password assigned or permit any unauthorized access to elder/resident or facility information without express written consent of the facility management.

·         Coordinates appointments for elders for referrals of sensory deficits including but exclusive to eye care, hearing care, dental care, psychiatric care, etc.

·         Provides information to elder and family members regarding available services of Long-Term Care State Ombudsman program.  Website: ombudsman@ks.gov

·         Attends all required facility in-services and education.

·         Assists with coordination of a Resident Council and Family Council and renders assistance to the Councils at the direction of and with the approval of the Councils.  Ensures that all concerns voiced during Council meetings are appropriately addressed and followed up on by the appropriate department representative.

·         Fosters family and community support of the program through newsletters, networking, programs that bring family members or members of the community into the home, etc.

·         Serve as a member of Quality Assurance Performance Improvement Committee and Performance Improvement Plan meetings.

·         Serve as a member of the Behavior Management, Risk and Weight Loss Committees.

·        Maintain a clean, well-kept, professional appearance as it relates to office and presentation spaces.

·         Promote Wheat State Manor in a professional manner evidenced by appropriate hygiene and clothing.

·         Willingness to work beyond normal working hours and in other positions temporarily, when necessary

Required Qualifications:

·         LBSW, LMSW, or Social Service Designee required

·         Experience working in healthcare and/or senior care industry preferred (Assisted Living/Memory Care, Long-term Care, Rehabilitation) but not required.

·         Must be a self-starter and have excellent time management skills and be able to work within deadlines.

·         Excellent customer services skills to include ability to maintain a courteous, friendly, and helpful attitude with residents, visitors, and co-workers.

·         Ability to interact and build relationships with older adults and families.

·         Strong creativity and organizational skills as well as effective and professional communication skills required.

·         Computer skills with Microsoft Office (Word, Excel, and PowerPoint) and ability to learn and utilize Point Click Care (PCC).

·         Excellent oral and written communication and presentation skills.

·         Adherence to State Operation Manual (KDADS) and Power DMS Policy and Procedures.

Physical Demands:

·         Sitting for extended periods of time and ability to move throughout the facility and to referrals outside of the facility.

·         Ability to read computer screens and email, mail and communicate via phone.

·         Ability to lift up to twenty-five (25) pounds.

Work Environment:

• Professional and deadline-oriented environment in a residential setting.
• Interaction with older adults with varying levels of ability.

·         Team environment.

·         Works primarily indoors in a climate-controlled setting.

• Possible exposure to unpleasant odors.
• Possible exposure to chemicals as identified in the MSDS Manual.
• Continuous exposure to clients and/or family members who may be under stress.
• Subject to hostile and emotionally upset family members, associates, and visitors.
• Possible exposure to infections, diseases, and bloodborne pathogens.