Marina Supervisor

Enjoy world class mountain biking, hiking, fishing, ziplining, horseback riding, river rafting, water sports, Glacier National Park, and more...

The Lodge at Whitefish Lake,  one of Montana's AAA Four Diamond resorts, is seeking a Marina Supervisor to work with our Marina Team.

PRINCIPLE RESPONSIBILITIES AND POSITION PURPOSE:

A Supervisor plays a key role in the leadership of the Marina Department of The Lodge at Whitefish Lake. Our ideal candidate will use their experience and knowledge of marina and boating operations of the Lodge including the maintenance of all vessels, equipment, and infrastructures to advance the customer experience of Lodge guests.

A Supervisor will lead daily operations with efficiency, integrity, patience, awareness, and compassion. They will lead daily operations, communication, and problem resolution all the while providing outstanding service to our guests along the way. They will act as an advocate for the marina, be a creator of ridiculously personal experiences, and develop relationships with guests that will compel them to return.

MAIN DUTIES AND RESPONSIBILITIES:

• Transport guests safely to and from their destination.
• Maintains overall appearance and cleanliness of the vessels.
• Trains and manages employees in boating operations.
• Maintains engines and systems up to factory or above specifications.
• Maintains all shipboard safety equipment and verifies it is valid, functional, and inspected as necessary.
• Repairs or replaces all operational and safety systems, as needed.
• Maintains pier and coordinates cleaning
• Keeps accurate master's log, a daily summary of events, the number of people aboard.
• Inspects vessels to ensure efficient and safe operation of vessels and equipment, and conformance to regulations.
• Steers and operates vessels, using radios, depth finders, radars, lights, and buoys.

Additional Responsibilities:

• Oversees daily operations including POS transactions, check-out/in, fueling, parking of boats, etc.
• Helps train new hires for day-to-day operations.
• Coach and counsel employees, when necessary
• Launches all vessels for customers.
• Test runs and operates all vessels and systems.
• Working weekends and holidays; days and nights, may be required.

SPECIFIC JOB KNOWLEDGE, SKILLS, AND ABILITY

• Knowledge of Marina, Local and State laws and procedures. 
• Must be organized and detail oriented. 
• Must be a team player.
• Must be a strong leader with a hospitality first mindset.
• Desires to provide phenomenal guest experiences, a passion for quality, and attention to detail.
• Strong communication skills with the ability to develop relationships and foster cooperation.
• Ability to build strong relationships and lead a team.
• Successful track record in professionally addressing & resolving difficult and challenging issues at all levels.
• Ability to develop and encourage an open, stimulating and trusting environment that reflects our Company Mission, Brand Promise and Values.
• Proven leadership skills, which include coaching and training abilities and strong motivational skills.
• Computer literacy (Word, Excel, Power Point).
• Must be alert and quick reasoning.  Should be able to make decisions in the best interest of the hotel. 
• Ability to interpret instructions and guidelines set by the hotel's policy and procedures.

QUALIFICATION STANDARDS

EDUCATION

• Preference for a 4-year degree

EXPERIENCE/ LICENSES OR CERTIFICATES

• Minimum of 1 year experience in management or supervisory position in a restaurant or related field.
• Must have experience maneuvering and docking 21 foot vessels in challenging conditions, have good interpersonal skills and excellent communication and leadership skills.
• Knowledge of area waters, specifically in and around Whitefish Lake
• Solid understanding of the area's weather patterns
• Must be able to safely navigate waterways
• Must be able to read gauges to verify sufficient levels of hydraulic fluid, air pressure, and oxygen
• Must have Boater's License (Driver's license in the state of Montana)

 SCHEDULE / HOLIDAYS/ PTO:

The Marina Supervisor is expected to normally keep a 5 day a week schedule, adjusted as needed (potentially more than 5 days) according to occupancy and business needs, and be available for peak guest times. Working evenings, weekends and holidays is required, and the supervisor will participate in on-call emergency coverage with the marina team. 

The Lodge at Whitefish Lake, part of Averill Hospitality, offers part and full time, year-round employment, competitive compensation, and a full benefits package including paid holidays, paid time off, insurance, and company discounts in Whitefish, Montana's premier leisure and outdoor activity destination on the shores of Whitefish Lake.

Averill Hospitality provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.