Manager, Volunteer Resources and Engagement
Full time | Tuesday to Saturday | 37.5 hours per week
Shifts include working some evenings and statutory holidays.
Reporting to the Director of Public Relations, the Manager, Volunteer Resources & Engagement is responsible for providing leadership to CHS’ Volunteer Program as well as working collaboratively with the Manager of Adoptions to maintain excellent customer service, education and enhanced animal welfare standards.
The successful candidate will possess exceptional interpersonal skills, a passion for volunteer management, helping people, and the ability to motivate, inspire, and develop team members.
Responsibilities:
Leadership:
Play an active role in
supporting the Volunteer Coordinators with volunteer performance management
including coaching, mentoring and progressive discipline.
Set a positive example for other members in the department by maintaining a
positive attitude, actively managing emotional situations in a respectful,
compassionate, and professional manner while providing exemplary customer
service to all patrons of CHS, and by completing all tasks to the highest
standard.
Plan and coordinate weekly department team meetings.
Lead morning “huddle” meetings.
Facilitate the training of team members in all aspects of their role including
providing training documents, coaching, and coordinating internal and external
professional development opportunities
Coach, mentor, assist, and provide leadership to employees including the
Volunteer Coordinators.
Volunteer Management:
Screen
volunteer candidates and conduct interviews.
Assist Volunteer Coordinators with every aspect of the volunteer management
cycle.
Build, execute, and maintain a robust shelter wide volunteer engagement
strategy in collaboration with Director.
Collaborate with the Manager, Animal Intake & Foster on volunteer
engagement and the planning and execution of awards, recognition, and CHS’
annual Volunteer and Foster Parent social events.
Assist with the coordination and facilitation of Group Volunteer Days.
Work collaboratively with the Director, Public Relations on the planning and
execution of Special Event volunteer roles.
Oversee operational responsibilities in the department.
Support and help implement strategic volunteer related initiatives.
Work with other Directors, Managers, and Volunteer Coordinators to develop new
volunteer roles.
Identify, develop, and implement new processes to further enhance departmental
efficiencies.
Manage and maintain schedules for the Volunteer and Reception teams in
collaboration with the Manager of Adoptions to ensure full coverage on the
public end of the building.
Complete bi-weekly time sheets in Payworks and manage employee accruals and
entitlements.
Work with other departments for the benefit of the animals by assisting staff
when and if time permits.
Act as ambassador for the Society both internally and with external partners
and stakeholders.
Champion CHS values of Compassion, Courage, Commitment and Collaboration in
your everyday work and promote organizational values to achieve the overall
mission and vision of the organization.
Promote a culture of volunteer engagement by building and maintaining
relationships with volunteers, participating in volunteer recognition -
including monthly and annual awards.
Promote a culture of philanthropy by building and maintaining relationships
with donors and participating in donor stewardship activities.
Maintain a culture of positivity and openness through face-to-face
communication, active listening, and collaboration.
Promote teamwork and comradery by taking initiative to assist teams outside of
designated department when help is needed.
Other duties as assigned.
Position Requirements:
High school diploma.
Post-secondary education in Volunteer Administration, leadership, or management
considered a strong asset.
Minimum 2 years’ experience in a professional leadership role successfully
leading a team.
Professional experience working in the field of volunteer management is
considered a strong asset.
Flexibility to work days, evenings, weekends, overtime as required, and some
statutory holidays.
Previous animal handling experience in a professional capacity an asset.
Strong time management skills and ability to work well under pressure while
balancing multiple priorities.
Exceptional verbal and written communication skills.
Strong interpersonal skills and the ability to deal with a diverse range of
people.
Flexible and non-judgmental approach to people and work.
Excellent leadership skills and the ability to inspire and motivate others.
Ability to maintain a positive can-do attitude even during difficult
circumstances.
A collaborative and team focused mindset.
Ability to deal with information in a confidential manner and respond with
sensitivity to the opinions of others.
Comfortable delivering difficult and sometimes controversial messages.
Strong administrative and organizational skills; ability to maintain records
and produce clear written and verbal reports
Previous experience with Volgistics, Rosterfy, or other Volunteer software an
asset
Previous experience working with PetPoint, Payworks, and NCR software an asset
Class 5 Driver’s License with a clear 3-year driver’s abstract required.
Successful candidate will be required to provide a criminal record check at
their own expense to be arranged by CHS
Physically capable of, and comfortable handling a variety of species including
but not limited to: cats, dogs, rabbits, birds, reptiles, and other species.
Annual Salary:
Salary commensurate with experience and education.
Benefits:
100% employer paid health and dental benefits for employees and their dependents.
Wellness Spending Account, Vision coverage and matching RSP.
Paid vacation, sick time, wellness days, flex days, and paid day off on your birthday.
Professional development opportunities.
Discounts on CHS products and services, including adoption fees.
Access to Employee and Family Assistance Program.
Access to reduced rate counseling services.
Please note only applications submitted through the GetHired portal will be considered.
Please visit our careers page to see more job opportunities.
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