Manager of Hospital Services (Region 1: New Orleans / Region 2: Baton Rouge)
Job Title: Manager of Hospital Services
Department: Hospital Services
Reports to: Director of Hospital Services
Exemption: Exempt
Date Revised: September 2024
Position Summary
This position is responsible for overseeing day-to-day operations of the Hospital Services department region assigned to ensure goals/objectives are met. The Manager of Hospital Services is also responsible for managing performance of assigned direct reports and will assist the Director of Hospital Services/support staff with driving departmental initiatives and processes. The Manager of Hospital Services will assist staff with proactive rounding, early identification of donor potential, support family integration, support hospital based initiatives as well as clinical initiatives to optimize donation potential.
Essential Functions
Works with HR and department Director in the recruitment, interviewing and selection of applicants for the department, including job description development and maintenance
Develops, revises and maintains of policies and procedures for Hospital Services department
Plans, designs and directs work assignments/schedules for assigned staff
Supports Director of Hospital Services/Senior Regional Director(s) with employee management and oversight with duties as assigned
Ensures employee compliance with all HR policies and procedures
Works with HR in the development, growth and performance management of assigned staff
Coaches/councils assigned employees as needed
Utilizes available data to assess employee performance
Establishes and communicates job responsibilities and performance expectations to assure mutual understanding of desired results
Assists in development and execution of LOPA's strategic plans, developing department goals and tactical plans to assist in meeting organizational objectives
Develops strategies and action plans to improve donation outcomes at our donor hospitals within assigned regions
Quickly and effectively communicates and troubleshoots through complaints and challenges within the assigned regions in collaboration with the Senior Regional Director/Director of Hospital Services
Collaborates with the education department to plan, coordinate, and direct training and staff development programs for the Hospital Services staff, as well orientation for new staff members
Design and implement structured orientation and training programs that include training materials
Meet with orientees at 30, 60, 90, 180 days and as needed
Seeks out and acts as liaison for continuing education and certifications of staff
Ability to perform all essential duties of a Donation Services Coordinator III
Acts as an expert resource in all aspects of LOPA’s organ and tissue referral process, recovery process and procedures
Collaborates with Community, Organ and Family Services to support initiatives in the region
Expert in improving physician, nurse relationships as well as all stakeholders
Job Role Expectations
Adheres to all current LOPA policies
Attends and participates in required departmental meetings/education
Maintains competency annually
Compliance with documentation of hospital interactions in LOPA’s electronic database as required
Compliance with deviation identification, follow-up and implementation of education and/or performance improvement plans, as required
May be responsible for onesite response to initial referrals/case support for assigned region(s) with chart evaluation to assist in determining medical suitability, supporting staff with family integration, referral and donation case follow-up
Supports multidisciplinary donation committees specifically designed to review donation outcomes, and determine educational and process improvement initiatives with the donor hospital
Creates and fosters positive, professional relationships for enhanced collaboration with internal and external customers, partners and stakeholders
Maintains effective communication with essential departments within LOPA: Quality, HR, Education,Family Support, Organ, Finance, and Community/Marketing
May serve as a preceptor/support for Donation Services Coordinator I, 2 and 3
Keeps Director of Hospital Services/Senior Regional Director updated on issues/challenges within department through reporting or monthly meetings
Participates in assigned leadership meetings/training
Assists direct supervisor in developing/maintaining annual department budget, as needed
Maintains and approves time cards of direct reports
Maintains schedule for assigned region(s)
Reviews and completes all assigned tasks in Q-pulse and Traincaster by set deadlines
Organizational Expectations
Uphold LOPA core values of selfless, authentic and passionate
Use constructive and positive communication
Be a team player
Hold yourself and others accountable
Keep a positive attitude
Be respectful of others
Timely completion of all required educational training, tasks and SOP reviews by assigned due date
Supervisory/Advanced Responsibilities
Successfully completes LOPA’s Preceptor Program and participates in orientation of newly hired DSC staff as trained preceptor.
Participates in at least on approved performance improvement project/initiative or strategic goal team workgroup per year
Approach Support Call Rotation/Clinical Call as designated
Role Progression
Potential for advancement within LOPA if potential role qualifications are met
Work Environment
Possible exposure to communicable diseases, hazardous materials, pharmacological agents with the likelihood of harm if established health precautions are followed.
Possible mental and visual fatigue associated with detailed work.
Requires travel
Possible exposure to Blood-borne Pathogens and TB. Employees may at times be in a hospital setting and may have exposure to packaged organs and tissues for transplant and/or research.
Physical Demands
Remaining in a stationary position, often standing or sitting for prolonged periods.
Communicating with others verbally and electronically to exchange information.
Considerable time spent walking.
Repeating motions that may include the wrists, hands and/or fingers.
Use of fine motor skills.
Doing work that requires visual acuity.
Need for ability to hear.
Operating motor vehicles or heavy equipment.
Assessing the accuracy, neatness and thoroughness of the work assigned.
Sedentary work that primarily involves sitting/standing.
Light work that includes moving or lifting objects up to 20 pounds.
Work Hours
Full time, schedule may vary based on needs of the region
May include weekend coverage/call
Scheduling may vary based on staffing/regional needs
Education and Experience
Bachelor’s degree from four-year college or university
Minimum of one year supervisory experience preferred
2-3 years related experience as a Donation Services Coordinator with Family Services or Clinical background or equivalent combination of education and experience
Knowledge, Skills & Abilities
Working knowledge of Microsoft office and Google applications
Ability to function autonomously and prioritize daily work load, possesses strong time management skills
Ability to effectively present information and engage small/large audiences
Ability to effectively and professionally provide verbal and electronic communication
Ability to problem-solve and resolve conflict
Working knowledge of medical terminology
Comfortable in an acute care hospital/healthcare environment
Exhibits empathy
Maintains personal and professional balance, takes care of self
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