Manager, Integrated Gender-Based Violence Services

Who We Are

Founded in 1889, YWCA Hamilton is known as one of Hamilton’s original social innovators and works from a feminist, anti-racist, and anti-oppressive framework. We are dedicated to strengthening women’s and girl’s voices, broadening their choices, building dynamic leadership and providing essential services that promote safe, inclusive and equitable communities.

YWork for us?

At YWCA Hamilton, we are intentional about fostering a workplace culture that values positive physical and emotional well-being through our values of Intersectional Feminism, People Centred, Belonging, Responsibility, and Partnerships. We invest in our employees so that we can bring our values into the communities in which we live. We offer our employees:

• On-the-job training and professional development opportunities
• Childcare discounts
• Opportunities to get involved in our community
• A competitive total rewards package

If you’re passionate about making a positive impact in the lives of women, children, and families every day, we would love for you to join our team!

Position Description

Job Code: 7- MRE-2025

Department: Housing and Gender-Based Violence Support Services

Reports to: Director, Housing and Gender Based Violence Support Services

Location: Hamilton, On

Hours of Work:  37.5 hours / Week

Start Date: TBD

Contract End Date: March 31, 2027

Posting Date: May 15, 2025

• Oversees the day-to-day operation of an integrated gender-based violence support hub that includes early intervention / prevention activities, gender-based violence support and economic empowerment programming;
• Manage service agreements, MOUs, and collaborative protocols with partner organizations;
• Monitor service delivery outcomes and ensure compliance with service standards, program guidelines, and funding requirements;
• Develops partnerships with community organizations, government agencies, healthcare providers, and advocacy groups;
• Serves as the primary point of accountability for client service pathways across multiple providers and agencies;
• Facilitates integrated case conferencing and multidisciplinary team meetings;
• Ensures seamless client referrals, transitions, and follow-ups between services and organizations;
• Provides leadership and logistic support to the integration of teams across partner agencies, and internal programs and services, in collaboration with Department Managers;
• Tracks and provides oversight to targets and deliverables of various program funders ensuring reports are provided to the Director monthly/as needed basis;
• Informs and guides program case management practices and implementation of tools which focus on client needs and strengths;
• Assists and participates in cross-training of services with partner agencies and staff, collaborates with victim service providers, collaborating with gender-based violence intervention service providers and developing interagency referral networks;
• Works to source, develop and implement high fidelity programming for families experiencing violence, high conflict and impacts of trauma;
• Supports staff as needed in advocating to local organizations (i.e. hospitals, police, shelters) for clients and outreaches to improve coordination of services;
• Reviews and audits all information in the client database, ensuring all client information documented appropriately and is kept up to date;
• Assists Director as needed with external fund development, reporting and presentations as needed;
• Provides training to staff and identifies professional development for staff on emerging trends, leading practices and legislation affecting gender-based violence and violence against women and families in collaboration with Department leadership as need requires;
• Takes leadership role in the community on violence against women and children, including participation at community planning tables;
• Follows procedures for Serious Occurrences and Serious Incident reporting; keeps Director informed;
• Communicates, consults, educates and influences stakeholders (e.g. Hamilton Police, Probation and Parole Board, Child Protection Services, legal providers, funders/sponsors municipal officers, health authorities);
• Directly manages and coaches up to 5 employees including training, monitoring and evaluating performance;
• Assists Director with budget development and reports to funders; managers and monitors budget;
• Supports team in managing the impact of vicarious trauma when working with clients at risk;
• Ensures that service expectations for professional communication, documentation recordkeeping and expense reporting are maintained at a high standard and in accordance with YWCA policies and procedures;
• Maintains high level of confidentiality when working with sensitive and personal client, employee and legal information;
• Assists Director with development of policies and procedures to ensure effective and efficient operations and compliance with legislative and regulatory requirements;
• Identifies and evaluates risks and challenges associated with operations and takes appropriate action to mitigate and ensure compliance with policies and procedures, escalates as required;
• Guides staff in mitigating risks to staff, clients and community while providing services to a high-risk population; escalates to Director as required;
• Demonstrates and model’s strong leadership behaviours as a member of the management team;
• Participate and provide mandatory organizational and departmental training and meetings;
• Nurtures and forms meaningful internal and external working relationships and partnerships;
• Fosters a safe and healthy work environment; ensures employees comply with health, safety standards that meet or exceed legislated requirements;
• Understands emerging trends, leading practices, industry professional standards;
• Supports YWCA Hamilton mission, vision and values;
• Perform other duties as required.

Working Conditions 

• Works a standard 37.50-hour work week; regularly on-call rotation for emergencies, crisis situations and resourcing issues;
• Often works in high conflict situations requiring resolution and safety planning for clients and staff.

Qualifications

• Completion of 4 years’ university in sociology, social work, women’s studies, social or human services or criminology or equivalent academic/work experience;
• Minimum 5 - 7 years’ experience working in health, social, or legal services with a minimum of 3 years’ management experience;
• Knowledge of key issues and applicable legislation associated with gender-based violence and violence against women, poverty, mental health and addictions, impacts of domestic violence on families and children;
• Experience and knowledge of family law and the Child and Family Services Act; able to collaborate and build partnerships with key stakeholders in GBV and Justice Sector as it related to families experiencing GBV and high conflict safety needs;
• Knowledge and experience in the operations of integrated service hubs, including partnership development and service coordination;
• Must be able to lead and work from an intersectional feminist, anti-racist/anti-oppressive perspective for operations and strategic planning;
• Must have current Standard First Aid and CPR certificate or willingness to obtain at own cost;
• Must provide a current Vulnerable sector police check or willingness to obtain at own cost;
• Knowledge and skills in feminist, trauma informed crisis intervention;
• Ability to work a schedule which includes regular on-call rotation for emergencies, crisis situations and resourcing issues;
• Strong project management and project implementation skills;
• Excellent communication skills, including oral and written;
• Bilingual English/French or other languages an asset.

As part of YWCA Hamilton’s commitment to Access and Equity, we strive to represent the diverse communities that we serve. Individuals who are women, First Nations, Métis, immigrant, refugee, LGBTQ2S+; individuals with disabilities; and individuals from racialized communities or other marginalized communities are encouraged to apply.

Accommodations are available throughout the recruitment process. Please inform us of any accommodation requests.

Please Note: Personal information collected during the recruitment process will only be used for employment opportunities only in accordance with the Freedom of Information and Privacy Act. Only applications from individuals eligible to work in Canada will be considered.

Thank you for your interest in YWCA Hamilton. Only those selected for further consideration will be contacted.

Please visit our careers page to see more job opportunities.