Manager, Change and Process Excellence

We come to work every day to make the world a better place.

We embrace a culture of belonging in the workplace. No matter who you are, where you’re from, how you think, what you believe in, or whom you love, we welcome your application. We all come from different backgrounds and different walks of life, bringing in unique perspectives and experiences. We encourage applications from 2SLGBTQ+, Black, Indigenous, and People of Colour (BIPOC), women, newcomers to Canada, and people with disabilities. If you require any accommodation in the application and interview process, please let us know (including different materials or otherwise).

About EfficiencyOne

Our core values are Integrity, Innovation, and Partnership.

 EfficiencyOne is a leading efficiency enterprise. We work with outstanding partners to supply cost-effective energy efficiency and carbon mitigation services in Nova Scotia and beyond.

 We transform the way people use energy. Together, we help people achieve their energy goals, save money, conserve resources, improve well-being, and combat climate change.

 Investing in energy efficiency has many benefits: lower heating bills, more comfortable spaces, new jobs in your community, and a smaller overall carbon footprint.

 Since 2011, our work has saved Nova Scotians over $4.8 billion in energy savings and avoided the release of 10.3 megatonnes of greenhouse gas emissions (CO2 eq) in the province. If there’s a better way to improve energy efficiency, we’ll find it. Find out more about how we are making an impact here: https://www.efficiencyone.ca/impact/.

Why you’ll love working here: 

• A culture that understands there is life outside of work and cares about their employees.
• An engaging, fun, and inclusive work environment
• An awesome benefits package that starts on day one and a competitive salary
• Wellness initiatives and fitness challenges are hosted throughout the year.
• Corporate gym memberships
• Career growth and professional development opportunities
• Being part of a team and contributing to Nova Scotia’s goal of 2050 net-zero carbon  

 Do you want to be part of an organization with an ambitious plan to support the transition to net zero by 2050 and help build a thriving, resilient future for Nova Scotians? Then you belong here!   

The Opportunity:

Reporting directly to the Senior Director of Information and Analytics, the Change and Process Excellence manager will lead the management, design, and implementation of corporate initiatives at EfficiencyOne, following appropriate change-management principles and strategies. 

The successful candidate is a change leader who will help build and instill a continuous improvement mindset across the organization, using human-centered design, Lean, and agile methods. The individual will engage cross-functional teams, partners, and stakeholders to ensure the success of organizational change initiatives in support of the organizational goals. They will play a crucial role in driving adoption and proficiency with the changes that impact our customers, employees, partners, and stakeholders. As a non-profit, EfficiencyOne values a commitment to responsibility and ethical decision-making in all aspects of the role.

Responsibilities:

•         Design and implement change management plans that include communication strategies, training programs, and stakeholder engagement activities.
•          Assess the impact of proposed changes on the organization and its stakeholders and develop strategies to manage this impact.

·    Collaborate with cross-functional teams to ensure that change initiatives align with business goals and integrate seamlessly with existing processes.

•         Manage the implementation of new initiatives by leveraging human-centered design, lean and agile methodologies, together with direction from customer journey maps to drive process efficiencies

·     Coordinate and manage project management for initiatives, including external project managers (where applicable) and external implementation expertise where applicable (e.g., process design subject matter experts, technology partners, etc.)

•         Monitor the progress of change initiatives and adjust plans as necessary to ensure successful outcomes.
•         Engage with and coach leaders and managers to drive change leadership and support their teams through transitions.
•         Develop metrics and measure the success of change management activities to inform continuous improvement.
•         Identify, analyze, and prepare risk mitigation tactics to address potential obstacles to change.
•         Create and manage feedback mechanisms to capture stakeholder input and foster continuous learning and adaptation.
•          Build strong relationships with key stakeholders to ensure broad support for change initiatives.

•        Ensuring change adoption is sustained by embedding new approaches into the organization's culture and practices.

What Will Help You Succeed?

•           A bachelor’s degree in business management, organizational development, or a related field is preferred.  An equivalent combination of lived experience may be considered. A Graduate Degree is regarded as a strong asset.
•           Certifications in Six Sigma (e.g., Black Belt), Lean methodologies, or similar are preferred.
•           Change management certifications, such as Prosci Change Management Certification, Certified Change Management Professional (CCMP), or similar, are viewed as highly beneficial.
•           Minimum of 7 years experience in change management or a related field, with proven experience leading organizational change initiatives.
•           Experience in project management, including planning, executing, and overseeing projects to ensure they are completed on time and within budget.
•           Exceptional verbal and written communication skills at all levels of the organization to effectively convey change initiatives and strategies while garnering buy-in.
•           Strong analytical skills that enable a thorough evaluation of potential changes and their impact on existing processes, systems, and outcomes. This includes the ability to identify risks, both immediate and long-term, associated with changes and the ability to break down complex data to understand their potential consequences.

•          Proven interpersonal skills that foster the development of meaningful relationships with stakeholders across all levels of an organization. This includes communicating effectively, actively listening, and adapting to different individuals or teams' diverse needs and perspectives.

What to expect in your first several weeks on the job:   

In the first week, expect to:

• Meet the Senior Director, Information and Analytics (I&A), other Executive Leadership Team members, and the rest of the I&A team.
• Familiarize yourself with EfficiencyOne’s culture, practices, and procedures.
• Get comfortable with your surroundings.

In the first month, expect to:

• Meet with leaders and employees across the organization to learn more about our work.
• Deepen your organizational awareness and better understand our short- and longer-term goals.
• Review our I&A team plan for 2025 and understand how your role will contribute to our organizational objectives.
• Develop a high-level plan for the first 90 days in your role.
• Draft your individual goals and objectives and further discuss performance expectations.

In the first three months, expect to:

• Continue establishing relationships with leaders, employees, and partners.
• Develop a deeper understanding of core current-state business processes.
• Build out requirements, processes, and materials/artifacts for management and cadence of change processes.
• Start to take over the management of 2025 corporate process improvement and modernization initiatives.