Maintenance Engineer

Position: Maintenance Engineer

Reports To: Assistant General Manager/General Manager

Summary of Position

Perform preventative maintenance on hotel property. This includes ensuring all work orders are completed regarding basic painting, carpeting, plumbing, and electrical.

Requirements

• Has a minimum one (1) years of general maintenance experience.

• Effective verbal and written communication skills in English.

• Willing to work weekends and holidays based on business needs.

• Effective verbal and written communication skills in English.

• Basic knowledge of drywall, electrical, carpentry, plumbing, and electrical.

• Basic knowledge and ability to use equipment needed for cleaning and maintenance duties.

General Responsibilities

• Have an in depth understanding of all Operating Procedures pertaining to Maintenance and effectively execute.

• Performing routine maintenance and overall property upkeep activities.

• Complete all “Work Orders” requested by guests or hotel staff.

• Ensure overall hotel condition is in excellent condition.

• Maintain adequate inventory for hotel equipment and maintenance supplies.

• Perform Preventive Maintenance on all hotel equipment and guest rooms.

• Follow and enforce all hotel safety and emergency procedures.

• Conduct safety and quality inspections throughout the hotel.

• Actively monitor for needed repairs throughout the hotel.

• Be a hotel safety ambassador.

Specific Responsibilities

• Demonstrate a high level of integrity, take ownership of personal actions, communicate effectively, promote collaboration, nurture a positive, professional work environment, and adhere to Operating Procedures.

• Provide exceptional customer service and greet all guests with a smile.

• Prioritize daily workload, projects, and tasks with guidance of management.

• Conduct daily property walks of interior and exterior to ensure the safety, security and quality for guests and associates.

• Complete requested daily work order requests in a timely manner.

• Monitor and update electronic maintenance work order system daily.

• Be proficient on the use of the property management system.

• Perform routine maintenance and overall property upkeep activities including but not limited to basic painting, carpentry, drywall repair, plumbing, and electrical.

• Understand and practice all hotel safety procedures such as proper lifting, ladder safety, first aid, eye protection and chemical safety.

• Comprehensive knowledge and understanding of hotel’s preventative maintenance program and all requirements.

• Understand procedures of use and locations on all hotel’s emergency and utility shut off valves (Gas, Water, Pumps).

• Maintain cleanliness and organization in all electrical, mechanical and equipment rooms.

• Ensure all Brand scores are meeting and/or exceeding minimum standards.

• Ensure quality of product is maintained per minimum standards.

• Ensure all processes and procedures within the Maintenance Department are compliant with Operating Procedures.

• Stay updated on Brand requirements, standards, and changes.

• Take ownership and responsibility for guests concerns on behalf of the hotel, even outside of your own department.

• Maintain courteous and professional communication with other hotel departments, keep all appropriate departments updated with necessary information.

• Preform property walk(s) to ensure the security and safety all guest.

• Conduct weekly inventory of maintenance supplies/tools and ensure adequate stock is available and report ordering needs to management.

• Inform management of any unique situations, or unusual developments in hotel operations.

• Perform all other duties as needed and requested by management.

Optimum Attributes:

• Willing to take responsibility and accountability for the team.

• Strong attention to detail & ability to multitask.

• Epitomize professionalism.

• Determined and motivated to meet and exceed expectations.

• Reliable, responsible, and dependable

• Highly developed verbal and written communication skills

• Motivating team player

• Active & attentive listener

• Open with praise; discreet with criticism.

• Emphatic and tolerant

• Consistent and influential

• Rational, prudent, and practical