Loan Sales Support Associate

Responsible for daily functions within Loan Sales Support, in the operations center of the Bank, which include processing and servicing of all loan types.

• Keying, verification and maintenance of loans.
• Demonstrate working knowledge of Bank loan products and procedures. 
• Imaging of loan files and any additional documentation.
• Tracking and clearing of exceptions to bank policy and regulatory requirements.
• Reconciliation of loan general ledger accounts.
• Escrow processing.
• Collateral lien perfection and release.
• Monitoring of consumer credit reporting, including inquiry, research and disputes.
• Ability to respond knowledgeably to customer inquiries.
• Primary duties may differentiate based upon level of experience within the role.
• May be requested to assist in the support of other bank activities.

• High school graduate or equivalent and 2-3 years of experience in loan operations or an equivalent combination of education and experience.
• Exhibit attention to detail and accuracy.
• Proven problem-solving, critical thinking, and analytical skills.  Ability to interpret a variety of information furnished in written, oral, diagram, or schedule form.
• Proficiency in using computers and office products (e.g., Word, Excel).
• Excellent customer service and interpersonal skills.
• Strong organizational and time management skills.  Ability to prioritize.
• Demonstrate willingness and desire to interact in a team environment.