Legal Production Specialist
Machol & Johannes, LLC and its affiliates is a premier collections law firm operating in Colorado, Washington State, Oregon, New Mexico, Wyoming, Idaho, Utah, and Oklahoma. We offer representation and customer service in the fields of Collection, Bankruptcy, and Creditor Rights.
The Legal Production Specialist is responsible for ensuring all legal production volume is processed on a daily basis. The position will be required to maintain the integrity of data in consumer accounts through careful internal auditing checks, processing mail, faxes, and online information from our consumers and completing the transition process of consumer accounts.
Primary Responsibilities:
- Receive, sort, and distribute mail, faxes, and online contacts from consumers on a daily basis
- Process production workflow data entry and ensure daily deadlines are met
- Ensure consumer letters have proper coding and collaborate with internal departments to maintain the integrity of consumers data
- Identify when consumer accounts are moved internally from one representative to the next and perform the moves through the system
- Coordinate audits with internal departments to ensure company is compliant
- Receive, monitor, and assign files to account representatives through MS excel
- Track schedule deviations and all account representatives attendance, tardy, and late times in MS excel to create reports of data
- Other duties as assigned.
Job Qualifications:
Education, Formal Training, or Certificates:
- High school diploma or equivalent required.
Experience:
- Previous experience in a customer service oriented administrative or reception position preferred
- Previous experience with a collections management system (CLS) preferred
- Previous experience in a high volume data entry
- Previous experience processing incoming and outgoing mail.
Knowledge, Skills, and Abilities:
- Intermediate to advanced use of Microsoft Excel
- Ability to interact professionally with co-workers, clients and consumers.
Working Environment:
- Majority of this position will be in a professional office environment
- Sitting – 75%, Standing/Walking – 25%
- Will type, write, use finger dexterity, talk, hear, and see (up close and moderate distances) as a normal part of job duties
- Will occasionally need to lift up to 25 lbs with assistance.
Benefits
This is a full-time position that is eligible for our total rewards package, including multiple medical & dental plan options, vision coverage, life and disability offerings, flexible spending accounts for health and dependent savings, health savings account and a 401(k) plan. We have a great deal of voluntary benefits including a supportive Employee Assistance Program, a Health Saving Account and a Flexible Spending Account as added benefits to our medical plans. We offer various discounts of up to 40 percent on more than five million products and services, including Computers and Electronics, Theme Parks, Vacation Packages, Cell phone provider discounts up to 22% off your monthly statement, Car Rentals, and Hotels, Gifts and Retail Shopping, Child and Senior Care Products and Services, Movie Tickets and Video Rentals. Each employee will receive a fully paid Eco Pass for transportation. We offer vacation and sick time, flexible scheduling and a year-end bonus potential.
Compensation is based upon education, salary history and experience. Qualified applicants must be eligible to work in the United States without visa sponsorship. Machol & Johannes, LLC is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.