Lead Server

The Crowne Plaza Milwaukee Airport located at 13th Street and College Avenue in Milwaukee is looking to add a Lead Server to our Altitude Restaurant team.  Our upscale, full-service hotel features 194 guest rooms, 24,000 sq. ft. of meeting space, a full-service restaurant Altitude along with a We Proudly Serve Starbucks café.  Managed by Reliance Hospitality, our hotel is the only full-service/upscale hotel located near the General Mitchell International Airport.  The hotel benefits from its proximity to the airport, 10-minute drive to downtown, along with access to businesses in nearby business parks, Oak Creek, and the surrounding area.  Our hotel features the most meeting space outside of downtown Milwaukee and our ballroom can accommodate up to 1,000 people.

Food and beverages are what adds flavor to a stay! Guests love to enjoy the delicious, freshly prepared and beautifully presented food. To deliver a great guest experience – Front of House Shift Lead will be the team lead for the front of house staff as well as serve food and beverages in a timely manner, helping guests to have memorable experiences whenever and wherever they dine. Join our team at the Altitude Restaurant in the Crowne Plaza Milwaukee Airport hotel!

The position is 2nd shift between 2 pm -12 am and pays $10.00 per hour + tips. Receive a $200.00 hiring bonus after 60 days.

Responsibilities:

• Leadership and problem-solving abilities
• Supervise front of house employees during shift
• Use your experience and attentive nature to assist the F&B Manager in all aspects of the restaurant and bar operations to elevate the guest experience and ensure associate safety, overall restaurant cleanliness and set up.
• Oversee servers, food runners and bartenders to ensure optimal appearance and exceptional guest care, watchful of guests’ needs for service.
• Monitor the sidewalk for all servers.
• Ensure all staff is aware of any special events or needs for the shift in the restaurant/bar.
• Greet and welcome all guests and take beverage and food orders in a prompt and professional manner
• Prepare food and beverages for service to guests and present food according to established health and presentation standards and ensure all staff is adhering to the same standards.
• Monitor guest behavior and guest alcohol consumption to determine when alcohol service to the guest should cease; notify management of incidents involving excessive alcohol consumption or impaired condition of guests; check identification whenever the age of a guest requesting and alcoholic beverage service is questionable
• Clear and clean tables in a prompt and efficient manner.  Clean and/or wipe down tables, chairs, walls, windows, mirrors, and floors as necessary
• Perform department/outlet opening or closing duties as required.  Ensure that wait staff stations are clean and maintained throughout shift
• Follow hotel safety protocols and procedures at all times. Immediately report any safety/service incident to the Supervisor or Manager on duty and ensure all staff is following all safety protocols and dress codes.
• Take action or assist to solve guest problems/complaints and use established guidelines for any service recovery to ensure guest satisfaction
• Work as a team and communicate and coordinate with other departments to ensure excellent quality and service  
• May receive guest payments and process transactions as outlined in the cash and charge procedures as needed
• May assist with other duties as assigned

Qualifications:

• 1 year minimum of restaurant server experience
• Ability to learn quickly
• Ability to understand and carry out oral and written instructions and request clarification when needed
• Strong interpersonal skills
• Ability to work as a team leader
• Ability to build relationships
• Being passionate about people and service
• Communication skills are used frequently when interacting with guests, wait staff, cooks, and managers.
• Ability to comply with local laws regarding food handling or serving of alcohol
• Reading and writing abilities are used often when taking orders, completing paperwork, etc.
• Basic math skills are frequently used when handling cash and credit
• Have the ability to work a flexible schedule including nights, weekends and/or holidays

Benefits:

• Medical/Dental/Vision insurance
• 401K
• Short/Long Term Disability
• Life Insurance
• Completive V0acation Package
• Personal Day
• Sick Day(s)
• Paid Holidays
• Bonus Program
• Lunch provided in the hotel daily for associates
• Free employee parking
• Discounts at all IHG branded hotels around the hotel