Bilingual Account Manager

Skinner Overlook Landscape & Design is a professional landscape company located in Weymouth and Pembroke, Massachusetts.

Position Overview:
As a Bilingual Account Manager, you will be responsible for managing a portfolio of clients, ensuring their needs are met, and promoting our landscaping services. You will act as the primary point of contact for both English and Spanish-speaking clients, helping to deliver a high level of customer satisfaction. Your ability to communicate effectively in both languages will be essential in fostering strong relationships and growing our business.

Key Responsibilities:

• Manage and maintain relationships with existing clients, ensuring excellent service and customer satisfaction.

• Provide consultations and quotes to new and existing clients, addressing their landscaping needs.

• Coordinate and oversee the execution of landscaping projects, ensuring timely delivery and high-quality results.

• Handle client inquiries, concerns, and service requests promptly and professionally in both English and Spanish.

• Develop and maintain accurate records of client communications and service agreements.

• Collaborate with the operations and field teams to ensure projects are completed to client specifications.

• Assist in identifying new business opportunities and contributing to sales growth.

• Track and report on client feedback, service improvements, and project progress.

Requirements:

• Bilingual in English and Spanish (spoken and written) is required.

• Previous experience in account management, customer service, or sales, ideally within the landscaping or construction industry.

• Strong communication and interpersonal skills, with the ability to effectively manage client relationships.

• Knowledge of landscaping services and products is a plus.

• Ability to work independently and as part of a team.

• Excellent organizational skills and attention to detail.

• Valid driver’s license and reliable transportation.

What We Offer:

• Competitive salary and benefits package.

• Opportunities for career growth and development.

• Supportive and collaborative team environment.

• A chance to make an impact in a growing company.