Laborer

Reports to:  Renovations Manager

• Read, write, speak and understand English
• Ability to follow directions and work as part of a team.
• Ability to lift and carry up to 100 pounds.
• Valid driver’s license preferred, but not required.

At the Sea Mist Oceanfront Resort: We want our guests to relax and be themselves which means we need you to:

·         Be you by being natural, professional and personable in the way you are with people

·         Get ready by taking notice and using your knowledge so that you are prepared for anything

·         Show you care by being thoughtful in the way you welcome and connect with guests

·         Take action by showing initiative, taking ownership and going the extra mile

GUESTS SERVICE: Maintain guests’ satisfaction as the driving philosophy of the department. Personally, demonstrate a commitment to guest service by inquiring about service quality and responding promptly to guest needs. Promptly handle guest complaints. Fill in for staff when necessary to ensure guests satisfaction. Ensure you have been trained to meet the department and the resort standards. You are empowered to deliver amazing guest service.  You will be encouraged and rewarded for all your responsive guest assistance. We will be providing all our guests in all outlets with amazing levels of service to meet or exceed their expectations. You must be sure that consistency of service and standards are met.

FINANCIAL: Assist your immediate supervisor to manage the department within budget.  Assist all your managers to accurately forecast revenues/expenses. Assist the team to prepare annual departmental budget that accurately reflects the department’s operations plan. Assist your managers and supervisors in anticipating revenue/cost problems and reporting discrepancies to your immediate managers. Assist the team in ensuring the department staff is trained in control procedures as outlined by your managers. Follow controls for all purchasing, receiving, storage, preparation, etc. Keep waste to a minimum by planning actions and strategies that reduce damage, theft or other factors that cause costs to rise.

PEOPLE: Treat the team according to the resort’s values. Assist with the training of the resort team and recognition programs to maintain a skilled and motivated workforce. Maintain a positive, cooperative work environment between staff and management. Emphasize training and development as a way of doing business in order to empower employees to successfully perform their jobs.  Help to develop talent by acting as a mentor. Use ongoing safety plan to minimize workers’ compensation claims. Train staff to increase level of guest’s sales, service and safety skills on an ongoing basis.

QUALITY:  you will be trained to know the general operations of department and how all resort departments work together to achieve business objectives and to meet guests’ expectations. Know the commonly occurring challenges of the department and how to overcome them. You will be asked to know department operations standards for your department. You will be held accountable for consistently meeting these standards.

• Approach all encounters with guests, owners and employees in an attentive, friendly, courteous and service oriented manner.
• Maintain regular attendance in compliance with our Sea Mist Oceanfront Resort standards, as required by scheduling which will varies according to the needs of the resort.
• Maintain high standards of personal appearance and grooming, which include wearing the proper name tag when working.
• Comply at all times with Sea Mist Oceanfront Resort standards and regulations to encourage safe and efficient resort operations.
• Follow all resort and departmental procedures and policies.
• Report emergencies and unusual situations immediately according to policy.
• Handle all assigned tasks in a timely fashion.
• Demonstrate an attitude of cooperation and helpfulness at all times.
• Clean and prepare renovation sites
• Load and unload materials and equipment.
• Dig trenches, compacting earth and backfilling holes
• Handle furniture and guestroom materials with care to avoid damage.
• Assist skilled tradespeople in their duties.
• Employees must, at all times, be friendly, courteous, and helpful to guests, employees and managers.
• Cut grass, trim shrubs, plant flowers and bushes in order to maintain an attractive property.
• Remove trash from all areas by hand or by emptying trash containers.
• Point out and assist with eliminating safety concerns.

• Use proper two way radio etiquette at all times when communicating with other employees.
• Perform any other duties as requested by management.

ESSENTIAL FUNCTIONS

·         Constantly. Adhere to all work order policies and procedures.

·         Constantly. Lift and carry heavy objects up to 100 pounds.

·         Constantly. Inform supervisor on job and project status.

·         Constantly. Load and unload furniture and materials.

·         Constantly. Maintain work areas clean and organized.

·         Constantly. Empty trashcans and pick up trash from outdoor areas.

·         Constantly. Report all unsafe conditions immediately.

·         Frequently. Complete other duties assigned by supervisor to include cross training.

·         Occasionally. Attend all mandatory meetings.

·         Occasionally. Assist in other departments (facilities, laundry, engineering, housekeeping, etc).

·         SITTING: Rarely. Chair with back.

·         STANDING/WALKING: Constantly. Stairs, tile, rubber mats covering tile, linoleum, concrete, padded carpet, marble, gravel, etc.

·         CROUCHING (BEND AT KNEES): Constantly. Lifting, completing tasks performed at low levels, loading and unloading materials.

·         KNEELING/CRAWLING: Occasionally.  Placing materials and furniture.

·         STOOPING (BEND AT WAIST): Constantly. Picking up materials for transport.

·         TWISTING (KNEES/WAIST/NECK): Moving and stacking inventory.

·         CLIMBING: Occasionally. Ladders, step stools, stairs.

·         BALANCING: Frequently. Climbing ladders, scaffolding, stairs, carrying materials.

·         LEG/FOOT USE: Constantly.  Lifting and carrying.

·         REACHING (OVERHEAD/EXTENSION): Frequently. Unloading/loading trucks

·         HANDLING/GRASPING: Frequently. Unloading/loading trucks

·         FINGERING/FEELING: Constantly. Placing materials.

·         PUSHING/PULLING: Frequently. Average weight: 100-200 lbs; Occasionally. Maximum weight: Materials weighing up to 250 lbs.

·         LIFTING/CARRYING: Frequently. Average weight: 50-100 lbs; Occasionally. Maximum weight: Furniture weighing up to 150 lbs.

·         OTHER PHYSICAL DEMANDS: Rarely.

·         TALKING IN PERSON: Constantly. Coordinating with other employees.

·         TALKING ON TELEPHONE: Rarely. Employees.

·         OTHER SPEECH REQUIREMENTS: Occasionally. 2-way radio and pager.

·         HEARING IN PERSON: Constantly. Supervisor and other employees.

·         HEARING ON TELEPHONE: Rarely. Employees.

·         OTHER HEARING REQUIREMENTS: Occasionally. 2-way radio and pager

·         NEAR VISION: Constantly. Corrected to 20/40.

·         FAR VISION: Constantly. Corrected to 20/40.

·         DEPTH PERCEPTION: Constantly. Working with stairs and moving items with team of other employees

·         COLOR VISION: Occasionally.  Determining differences among items.

·         FULL FIELD VISION: Constantly. Total performance of job.

·         SMELL:  Constantly.  Detect potential hazards and odors

·         INTERACTION WITH OTHERS/COMMUNICATIONS SKILLS: Constantly. Professionally deal with difficult situations/people.

·         DEADLINES/SHIFT WORK/OVERTIME: Frequently. Meet deadlines as required. Meet multiple priorities of business demands. Adjust to schedule changes, cover shifts on short notice.

·         FLEXIBILITY: Frequently. Need to work a variety of days and hours, varied tasks under varied conditions.

·         PACE: Frequently. Must change pace as business demands.

·         HIGHLY REPETITIVE WORK: Frequently. Similar motions used to repair equipment.

·         ATTENTION TO DETAIL: Constantly. Technical aspects, safety.

·         OTHER PSYCHOLOGICAL DEMANDS: Rarely.

·         SAFETY REQUIREMENTS (I.E., CLOTHING, SAFETY EQUIPMENT REQUIRED, ACTIVITIES PERFORMED): Constantly. As required for specific job

·         EXPOSURES (FUMES, CHEMICALS, VIBRATIONS, HUMIDITY, COLD, HEAT, DUST, NOISE): Occasionally. Petroleum, oil, machinery noises and vibrations.

·         OPERATION OF EQUIPMENT/TOOLS/VEHICLES: Occasionally. Use power tools, electric motors, blowers, compressors, generators, power sweepers, vehicles, etc.

·         PUSHING/PULLING: Constantly. Racks, carts with product. Average weight: 100-200 lbs. Maximum weight: 250 lbs.

·         LIFTING/CARRYING: Occasionally. Product. Average weight: 50-100 lbs. Maximum weight: 150 lbs.

·         OTHER PHYSICAL DEMANDS: Rarely.