Kitchen & Bath Showroom Coordinator

Emerald City Kitchen & Bath, the award-winning design/build remodeling company in Plymouth, MA, is looking for a motivated individual, highly competent in all aspects of customer service and sales.

The Showroom Coordinator is key to keeping the day-to-day operations running smoothly by assisting customers and designers manage the flow of work. Providing exceptional customer service is one of our core values at Emerald City and the Coordinator will be on the front line. This is a great opportunity for someone who has been in an office manager or front desk administrative role where the work environment was fast-paced. This position is customer facing and you must be professional, very organized, and able to juggle multiple tasks.

About us

Emerald City LLC is a family-owned Design-Build remodeling company that has been operating and serving customers on the South Shore and Cape Cod since 1999. We take pride in being able to provide our customers with beautiful designs and superior customer service as we build their dreams into reality. Emerald City guarantees to provide quality remodeling products and services that homeowners can enjoy worry-free for years to come. We stand behind our products and services with a written warranty. Emerald City is a registered and insured Home Improvement Contractor. Emerald City is a member of both the National Kitchen and Bath Association (NKBA) and the Natural Stone Institute where we live by a code of ethics to provide our customers with quality remodeling products and services that meet the highest industry standards.

Core Responsibilities include, but are not limited to:

• Greets clients and visitors enthusiastically.
  
• Screen potential clients and visitors to gather initial expectations on their intent.
• Manage the front reception desk with a friendly and professional attitude.
• Answer, screen, and forward incoming calls.
• Follow up with potential customers
• Oversees day to day office activities such as maintaining showroom calendar, coordinate lunch for meetings.
• Maintains office supplies, conference room and break room cleanliness, as well as showroom organization.
• Use Word Processing, Spreadsheet, and other Suite Applications to assist production, sales, design, and executive departments.
  
• Assist in management of social media, company website, and other online profiles.
• Additional duties as requested.
  

Knowledge, Skills, and Abilities

• Must be self-motivated
• Strong organizational skills
• Excellent interpersonal skills
• Exceptional customer relations/service skills
  
• Ability to work in a productive team environment
• Ability to exhibit a high level of trust and confidentiality
• Ability to effectively present information and respond to questions
• Ability to effectively communicate ideas to staff both verbally and written
• Ability to create an environment that is inviting to visitors and employees
• Knowledge of policies, procedures, and programs for construction companies
• Switch-tasking with the ability to work well under pressure and meet deadlines
  
• Basic accounting skills (debits and credits)
  
• Ability to apply basic algebra and geometry concepts
• Mathematical skills sufficient to price, compute discounts and tally complete quotations and invoices
• Ability to calculate discounts, proportions, percentages, area, circumference, and volume

Required Experience/Qualifications

• Valid Driver’s License
  
• Professional oral and written communications
• Experience managing a front area or office
• 2+ years of customer facing support in a sales/retail work environment
• Proficient with Microsoft Office – Outlook, Word, Excel & Teams - Able to manage multiple Outlook calendars
• Customer Service Experience (1 year)
• Attention to detail and ability to work independently
• Experience with Google G Suite or Microsoft Office Suite Software.
• Interest in Interior Design or Cabinetry design

Preferred Experience/Qualifications

• 2 or more years of customer service experience
  
• Previous showroom experience
• Previous design experience
• Previous construction experience
• Previous sales experience
• Previous office manager or administrative assistant experience
• Previous experience or training in Interior Design or Cabinetry Design
• Associate or Bachelor Degree
• Experience with QuickBooks

Schedule

• Monday through Friday day shifts
• Occasional Saturday availability

Working Conditions

• Professional appearance
• Able to walk, bend, stand
• Able to work on PC screens for data entry and information gathering
• Desk within a sales showroom. Able to sit, stand and walk throughout the day based on task
• Ability to lift and/or pull 30+ lbs. Will be required to help keep the showroom tidy and organized

Benefits of Joining our Team:

• Base Salary
• Paid time off
  
• Major holidays off
• Employee discount
• Scheduling flexibility
• Skilled In-house Production team
  
• Innovative Showroom for our clients
• Proven systems for consistent results
• Becoming part of the Emerald City family
• Ongoing training and educational opportunities

Job Requisition # 08052023.1