Kilwins Team Member

KILWINS Team Member Job Description

Primary Job: Create enjoyment and make guests happy

Exceptional Customer Service 

·       We are in the people business; treat our guests like they matter

·       Smile, make eye contact, and greet each guest personally

·       Let guests know you care

·       Engage in conversation with guests

·       Go the extra mile whenever possible

·       Sampling 

Enlightened Hospitality

·       Make the guest feel like you’re on their side

·       Make the guest feel like you did something for them

·       Customize the experience for each guest

·       The guest will remember how you make them feel more than anything else

·       The guest may not always be right, but they should always be heard 

Performance

·       Positive attitude

·       Take initiative

·       Be assertive

·       Product knowledge

·       Friendly, outgoing personality

·       Do your best 

Team Unity

·       Treat others like you want to be treated

·       Open communication

·       Zero gossip

·       Shared purpose

·       Servant mentality 

Development

·       Attend team meetings

·       Participate in training as requested