Kilwins Indy Team Member

KILWINS Team Member Job Description

Kilwins Chocolates, Fudge, and Ice Cream Shop (Kilwins INDY) is located at 530 Massachusetts Ave #110, Indianapolis, IN 46204

Primary Job: Create enjoyment and make guests happy

Exceptional Customer Service 

·        We are in the people business; treat our guests like they matter

·        Smile, make eye contact, and greet each guest personally

·        Let guests know you care

·        Engage in conversation with guests

·        Go the extra mile whenever possible

·        Sampling                                 

Enlightened Hospitality

·        Make the guest feel like you’re on their side

·        Make the guest feel like you did something for them

·        Customize the experience for each guest

·        The guest will remember how you make them feel more than anything else

·        The guest may not always be right, but they should always be heard 

Performance

·        Positive attitude

·        Take initiative

·        Be assertive

·        Product knowledge

·        Friendly, outgoing personality

·        Do your best 

Team Unity

·        Treat others like you want to be treated

·        Open communication

·        Zero gossip

·        Shared purpose

·        Servant mentality 

Development

·        Attend team meetings