Junior Video Teleconferencing Support Specialist (VTC Technician)

 Company Overview

A2 Federal, Inc.  is a 8(a) Service Disabled, Veteran Owned Small Business (SDVOSB) professional services company focused on providing critical operational services, in challenging environments, to enable our government customers’ mission success. Our emphasis on support services , intelligence analysis, and multi-language disciplines are critical to effective counterintelligence awareness in mission success.  We believe in integrity, transparency, and respect. We believe in empowering our people so they feel ownership of mission. We offer the highest possible salaries and a comprehensive and competitive fringe benefits package.

Description

The 363d Intelligence, Surveillance, and Reconnaissance Wing is looking for Video Teleconferencing Support for the United States Air Force (USAF) located at Langley AFB, VA.  They will provide classified and unclassified multimedia, video teleconferencing (VTC), and audio visual (AV) equipment support for military, civilian, and contractor employees located at LAFB.  They will perform Level 2 technical support and inventory control for government owned computers, printers, and other devices.

Job Responsibilities

• VTC setup, hardware and software installation, maintenance and troubleshooting, configuration support, administration and scheduling of teleconferences
• Ensure VTC and AV equipment is operational for scheduled meetings and provide setup
• Maintain and upgrade multimedia, VTC, and AV equipment, including bridges and CODECS
• Support the certification and accreditation of all VTC systems for the various networks
• Develop and maintain the Security System Plans (SSPs) for each VTC network certification
• Serve as the organization’s secondary interface for all telephone related matters.
• Review/submit service requests for the installation, removal, modification, and relocation of VTC equipment and services
• Prepare and schedule work requests for phone/voice mail service and unique VTC circuits.
• Setup/maintain multiple, on-demand meet-me-numbers for the organization utilizing the Meet-Me audio conferencing mechanism
• Ensure VTC system compatibility with outside location’s (includes government and private industry) systems through coordination, analysis, and VTC connectivity tests with the VTC support technicians at outside locations
• Provide sound technical, administrative, procedural, troubleshooting and VTC advice to meeting coordinators at host (local) and far-end VTC locations
• Abide by all applicable DoD, AF, and Langley AFB regulations and guidance, including specific guidelines concerning ITAM and the handling of IT equipment

Security Requirement

Must possess or be able to obtain a DoD Top Secret/SCI clearance single-scope background investigation. TS with SCI eligibility accepted.

Education and Work Experience Requirement

• Bachelor's degree
• 1-3 years work experience in relevant field
• VTC setup, bridge, and video CODEC operation
• Hardware and software installation, maintenance, and troubleshooting.
• Administration and scheduling of teleconferences
• An overall knowledge of telephony and IP networks
• Good customer service skills
• Effective listening skills
• Strong written and oral communications skills. 
• Self-starter with the ability to work independently and in combination with a team
• Air Force experience (preferred)
  

A2 Federal, Inc. is an Equal Opportunity/Affirmative Action employer of minorities, females, protected veterans, and individuals with disabilities. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, or any other criteria, the consideration of which is made impermissible by applicable law. Applicants can learn more about the company's status as an equal opportunity employer. #cjpost