Junior Help Desk Technician
REBEL ATHLETIC INC
Carrollton, TX
Junior Help Desk Technician
Support the Team. Power the Productivity. Launch Your IT Career.
🔥 About Rebel Athletic
At Rebel Athletic, we don’t just create performance wear—we spark performance potential. Founded in 2013 with a fierce mission to shake up the world of custom team apparel, we’ve grown into a global brand known for luxury design, elite quality, and a culture that celebrates originality, drive, and fearless expression.
We began by revolutionizing competitive cheer—and now we’re breaking barriers in dance, color guard, sideline, school spirit, and luxury lifestyle activewear. Every piece we design is a fusion of fashion and function, turning stages into runways and athletes into icons.
But behind every shimmer and silhouette is something even more powerful: a movement driven by people and powered by tech. We’re not just designing what athletes wear, we’re building platforms, systems, and support structures that keep our global operation running seamlessly. From digital design tools and ERP systems to mobile devices and secure networks, technology is core to our story.
As we grow, our infrastructure must scale—faster, smarter, and stronger. That’s why our IT team is central to everything we do. They’re the quiet heroes behind the scenes, ensuring our Rebels stay connected, secure, and supported, whether they’re designing collections, fulfilling orders, or creating content that lights up the world.
💥 This isn’t just a job. It’s your entry into an elite team where creativity meets infrastructure, hustle meets support, and potential meets opportunity. Welcome to Rebel Level.
💼 About the Role
We’re hiring a Junior Help Desk Technician to be the go-to resource for first-level tech support across our organization. This is a fast-paced, hands-on position where you’ll help set up devices, troubleshoot issues, and ensure that our employees have everything they need to work smoothly and securely.
Perfect for someone early in their IT career, this role will provide broad exposure to real-world systems, best practices, and cross-departmental support needs. You’ll be surrounded by experienced IT professionals and given the tools to grow into more advanced roles in system administration, network security, or cloud operations.
🔧 What You’ll Do
🖥 Provide frontline support for Windows and macOS systems and Microsoft 365 tools
📞 Respond to tickets, calls, and walk-ups with speed and a service-first mindset
💻 Set up, configure, and maintain laptops, desktops, mobile devices, and peripherals
🧾 Assist with onboarding and offboarding—accounts, credentials, and hardware logistics
🔎 Track and manage IT inventory, ensuring accurate logs and timely updates
🔧 Perform basic diagnostics, troubleshoot issues, and escalate when needed
📚 Contribute to internal documentation and process libraries
🛡 Support endpoint compliance and help enforce company IT policies
🎓 What You Bring
✅ High school diploma or equivalent (associate degree or IT certifications a plus)
✅ 0–2 years of experience in help desk or tech support roles
✅ Basic familiarity with Microsoft 365, Windows/macOS, and IT fundamentals
✅ Clear communicator who stays calm under pressure and focused on solutions
✅ A true team player who’s hungry to learn and grow within the IT field
✅ Passion for technology, curiosity about systems, and a customer-first attitude
🌟 Bonus Points For
🧠 Experience with Microsoft Intune, Active Directory, or any ticketing platform (e.g., Jira, Zendesk, Freshservice)
🔧 Familiarity with remote desktop support tools like ManageEngine or Splashtop
⚙️ Interest in scripting or IT automation (PowerShell, Bash, etc.)
💖 Why You’ll Love It Here
🚀 Start your IT career at a company where innovation and impact go hand in hand
💪 Gain real-world experience supporting a fast-growing, tech-forward organization
📚 Learn from a team of IT professionals who love what they do—and help you grow
🌟 Be part of a bold brand that values originality, accountability, and teamwork
💸 Enjoy full benefits, 401(k), PTO, and access to top-tier equipment and resources
🤝 Equal Opportunity Employer
Rebel Athletic is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We encourage individuals of all backgrounds, experiences, and perspectives to apply.
If you're ready to troubleshoot with confidence, support with heart, and grow into the tech career you’ve been dreaming about…
Apply now. Start strong. Grow boldly. Rebel Level awaits.
Support the Team. Power the Productivity. Launch Your IT Career.
🔥 About Rebel Athletic
At Rebel Athletic, we don’t just create performance wear—we spark performance potential. Founded in 2013 with a fierce mission to shake up the world of custom team apparel, we’ve grown into a global brand known for luxury design, elite quality, and a culture that celebrates originality, drive, and fearless expression.
We began by revolutionizing competitive cheer—and now we’re breaking barriers in dance, color guard, sideline, school spirit, and luxury lifestyle activewear. Every piece we design is a fusion of fashion and function, turning stages into runways and athletes into icons.
But behind every shimmer and silhouette is something even more powerful: a movement driven by people and powered by tech. We’re not just designing what athletes wear, we’re building platforms, systems, and support structures that keep our global operation running seamlessly. From digital design tools and ERP systems to mobile devices and secure networks, technology is core to our story.
As we grow, our infrastructure must scale—faster, smarter, and stronger. That’s why our IT team is central to everything we do. They’re the quiet heroes behind the scenes, ensuring our Rebels stay connected, secure, and supported, whether they’re designing collections, fulfilling orders, or creating content that lights up the world.
💥 This isn’t just a job. It’s your entry into an elite team where creativity meets infrastructure, hustle meets support, and potential meets opportunity. Welcome to Rebel Level.
💼 About the Role
We’re hiring a Junior Help Desk Technician to be the go-to resource for first-level tech support across our organization. This is a fast-paced, hands-on position where you’ll help set up devices, troubleshoot issues, and ensure that our employees have everything they need to work smoothly and securely.
Perfect for someone early in their IT career, this role will provide broad exposure to real-world systems, best practices, and cross-departmental support needs. You’ll be surrounded by experienced IT professionals and given the tools to grow into more advanced roles in system administration, network security, or cloud operations.
🔧 What You’ll Do
🖥 Provide frontline support for Windows and macOS systems and Microsoft 365 tools
📞 Respond to tickets, calls, and walk-ups with speed and a service-first mindset
💻 Set up, configure, and maintain laptops, desktops, mobile devices, and peripherals
🧾 Assist with onboarding and offboarding—accounts, credentials, and hardware logistics
🔎 Track and manage IT inventory, ensuring accurate logs and timely updates
🔧 Perform basic diagnostics, troubleshoot issues, and escalate when needed
📚 Contribute to internal documentation and process libraries
🛡 Support endpoint compliance and help enforce company IT policies
🎓 What You Bring
✅ High school diploma or equivalent (associate degree or IT certifications a plus)
✅ 0–2 years of experience in help desk or tech support roles
✅ Basic familiarity with Microsoft 365, Windows/macOS, and IT fundamentals
✅ Clear communicator who stays calm under pressure and focused on solutions
✅ A true team player who’s hungry to learn and grow within the IT field
✅ Passion for technology, curiosity about systems, and a customer-first attitude
🌟 Bonus Points For
🧠 Experience with Microsoft Intune, Active Directory, or any ticketing platform (e.g., Jira, Zendesk, Freshservice)
🔧 Familiarity with remote desktop support tools like ManageEngine or Splashtop
⚙️ Interest in scripting or IT automation (PowerShell, Bash, etc.)
💖 Why You’ll Love It Here
🚀 Start your IT career at a company where innovation and impact go hand in hand
💪 Gain real-world experience supporting a fast-growing, tech-forward organization
📚 Learn from a team of IT professionals who love what they do—and help you grow
🌟 Be part of a bold brand that values originality, accountability, and teamwork
💸 Enjoy full benefits, 401(k), PTO, and access to top-tier equipment and resources
🤝 Equal Opportunity Employer
Rebel Athletic is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We encourage individuals of all backgrounds, experiences, and perspectives to apply.
If you're ready to troubleshoot with confidence, support with heart, and grow into the tech career you’ve been dreaming about…
Apply now. Start strong. Grow boldly. Rebel Level awaits.
REBEL ATHLETIC INC is an EEO employer - M/F/Vets/Disabled
OR