Job Coach and Outcome Specialist

Job Title: Job Coach and Outcome Specialist 

Company: John Howard Society of Victoria 

Location: Victoria, BC 

Job Type: Full-time, temporary (3 months)

Salary: $26.34 - $28 per hour based on experience and qualifications 

Benefits: NA

About the Company: 

The John Howard Society of Victoria is a dynamic, innovative social service organization that strives to create safe, healthy, and inclusive communities for all. Our goal is to help individuals achieve greater independence by providing support with housing, life-skills, education, employment, and community-based services. Join our team and make a difference in the lives of individuals in our community. 

Job Description: 

We are seeking a highly motivated and organized Job coach who is responsible for recruiting, screening, placing, case managing and supporting clients who are enrolled in Employment Programs to ensure a successful transition into long term employment. These responsibilities will cover 70% of the role.  

Job Responsibilities: 

An ideal candidate should have patience, compassion, insight, and good judgment to work with participants who often face employment barriers. The candidate should be excited about the opportunity to really make a difference in the lives of participants with mental health issues, addictions, and developmental disabilities. The responsibilities will include however not limited to:  

• Work with participants in the classroom, providing coaching and support during the job search process. 
• Identify employment opportunities that will be the right fit for participants. 
• Accompany participants to and support them with job interviews. 
• Deliver effective case management and client support. 
• Keep accurate records for funders. 
• Engage with community organizations and employers to ensure successful transitions into employment. 

Additional 30 % of the role will cover Outcomes Specialist role. The responsibilities will include however not limited to:  

• Work closely with employment team to develop strategies for enhancing program outcomes 
• Participate in meetings and workshops to discuss program performance and improvements 
• Collect and analyze data related to program outcomes, including participant demographics, employment rates, and retention statistics. 
• Develop and maintain databases to track program metrics 
• Complete corrective action plans to ensure that desired outcomes are achieved 

Qualifications: 

• Diploma in Human Services or an equivalent combination of post-secondary education and experience. 
• Experience working with vulnerable populations including those with mental health, addictions, and developmental disabilities is an asset. 
• Excellent written and oral communication skills, dispute resolution and problem-solving skills. 
• Proficient in Microsoft Suite and strong administrative skills. 

Skills and Competencies: 

• Motivated/Driven/Action Oriented 
• Strong analytical skills 
• Excellent written and verbal communication skills. 
• Experience in the employment services sector is a plus. 
• Strong organizational skills and attention to detail. 
• Ability to work independently and as part of a team. 
• Criminal Record Check 
• Emergency First Aid is an asset however we will provide training. 
• Hold a valid Class 5 Driver’s license. 
• Reliable vehicle 

How to Apply: 

If you are passionate about making a difference in the lives of individuals and meet the qualifications for this role, apply on the portal. Applications will be reviewed on an ongoing basis until the position is filled. We appreciate all applications, but only those selected for an interview will be contacted. 

The John Howard Society of Victoria is an equal opportunity employer. We value diversity and encourage individuals from all backgrounds to apply. Accommodations are available upon request for candidates taking part in all aspects of the selection process.