IT Support Technician - Summer Student

Who We Are

Founded in 1889, YWCA Hamilton is known as one of Hamilton’s original social innovators and works from a feminist, anti-racist, and anti-oppressive framework. We are dedicated to strengthening women’s and girl’s voices, broadening their choices, building dynamic leadership and providing essential services that promote safe, inclusive and equitable communities.

YWork for us?

At YWCA Hamilton, we are intentional about fostering a workplace culture that values positive physical and emotional well-being through our values of Intersectional Feminism, People Centred, Belonging, Responsibility, and Partnerships. We invest in our employees so that we can bring our values into the communities in which we live. We offer our employees:

• On-the-job training and professional development opportunities
• Childcare discounts
• Opportunities to get involved in our community
• A competitive total rewards package

If you’re passionate about making a positive impact in the lives of women, children, and families every day, we would love for you to join our team!

Position Description

Job Code: 4-CSJ-2024

Department: Information Technology

Reports to: Department Director

Location: Hamilton, ON

Hours of Work: 35 hours per week

Start Date: June 17^th, 2024

Contract End Date: August 9^th, 2024

Posting Date: April 29^th, 2024

Supports the work of the I.T. department by providing administrative and technical support;

• Demonstrates a high level of professionalism, confidentiality, composure and flexibility when faced with managing multiple conflicting priorities;
• Helps maintain and update databases;
• Performs secure wiping and decommissioning of old equipment;
• Creates internal documentations and “How To” guides for staff;
• Moves and sets up workstations, including supplying computer terminals, data connections and telephones;
• Creates and updates content on organization's SharePoint sites and intranet;
• Provide basic support and answers staff inquiries;
• Provide direct administrative support in copying, filing, scanning, etc.;
• Conducts research, data entry for automating records, monitors content for accuracy, produces documents (charts, presentations) for various audiences;
• Compile, create, and modify statistical reports as assigned;
• Maintains accurate files electronically and in hardcopy to ensure responsible administrative records and corporate memory;
• Works in a manner that preserves confidentiality and minimizes risk;
• Works safely and reports all workplace hazards and follows all YWCA Hamilton Health and Safety policies and procedures;
• Ensures compliance with policies and procedures;
• Supports YWCA Hamilton’s mission, vision and values;
• Perform other duties as required.

WORKING CONDITIONS:

• Works 35 hours per week;
• Ability to use frequent light to medium physical effort; lifting up to 22kg, bending and stooping;
• Various shifts of days, afternoons (Monday to Friday).

Qualifications

• Currently enrolled in or completion of 3 years College diploma in Computer Science or equivalent;
• Understanding of networking and TCP/IP;
• Experience creating and adding content to office 365 SharePoint sites;
• Experience troubleshooting basic network, software and printing problems is an asset;
• Experience using office 365 suite including MS SharePoint and Teams is an asset;
• Exceptional organizational skills with ability to prioritize tasks, work under pressure, meet deadlines and quickly adapt to change;
• Previous experience working in an Administrative Assistant role an asset;
• Demonstrated understanding of administrative processes and procedures;
• Exceptional organizational skills with ability to prioritize tasks, work under pressure, meet deadlines, and quickly adapt to change;
• Ability to maintain composure when faced with managing multiple conflicting priorities for multiple stakeholders;
• Excellent problem solving and analytical abilities; proactive in anticipating needs and potential problems;
• Excellent verbal and written communication skills;
• Proficiency with MS Office Applications including but not limited to Word, Excel and Outlook;
• Ability to bring a feminist, anti-racist/anti-oppressive perspective to daily work;
• Bilingual English/French or other languages an asset;
• Provide a current Judicial Matters police check or willingness to obtain at own cost;

This is a temporary summer position which is funded by the Canada Summer Jobs Program. Eligible applications must meet the following criteria of the program to be considered:

• Must be between the ages of 15-30 years on the first day of employment;
• Must be a Canadian citizen, permanent resident, or person to whom refugee protection has been conferred;
• Must be legally entitled to work in Canada.

As part of YWCA Hamilton’s commitment to Access and Equity, we strive to represent the diverse communities that we serve. Individuals who are women, First Nations, Métis, immigrant, refugee, LGBTQ2S+; individuals with disabilities; and individuals from racialized communities or other marginalized communities are encouraged to apply.

Accommodations are available throughout the recruitment process. Please inform us of any accommodation requests.

Please Note: Personal information collected during the recruitment process will only be used for employment opportunities only in accordance with the Freedom of Information and Privacy Act. Only applications from individuals eligible to work in Canada will be considered.

Thank you for your interest in YWCA Hamilton. Only those selected for further consideration will be contacted.

Please visit our careers page to see more job opportunities.