IT Support Specialist II

Moravian Manor Communities is a premier not-for-profit life plan community that has been serving older adults for 50 years. We are currently seeking an IT Support Specialist II to join our team! This opportunity is full-time with a comprehensive benefits package including:

Benefits Offered:

• Competitive Pay
• Medical, Dental, and Vision Benefits with Low Deductibles
• Generous Paid Time Off Benefits
• Employer Funded Pension Plan
• Employer Assisted Housing
• Tuition Reimbursement Program
• FREE Rock Med Membership

IT Support Specialist II Responsibilities include:

• Technical Support: Provide daily IT support for staff and residents, including troubleshooting hardware, software, mobile devices, and network issues.
• System Administration: Configure and manage user accounts and permissions in Active Directory and Microsoft 365 Entra ID.
• Telecom & AV Support: Maintain and support the telephone system, distributed television system, and AV equipment.
• Training & Documentation: Conduct orientation and training sessions; create and maintain technical documentation and support records.
• System Maintenance: Ensure all systems, including nurse call and alert devices, are functional and up to date with software patches.
• Vendor Coordination: Liaise with external vendors for support and maintenance of IT systems and equipment.
• Project Collaboration: Work with the Director of IT and other staff on IT projects involving infrastructure, networking, software, and telecom.
• Inventory Management: Assist with tracking and managing IT assets and inventory.

IT Support Specialist II Job Requirements: 

• A minimum of associate’s degree in computer science. Bachelor’s degree in computer science preferred. Industry certifications are a plus.
• Minimum of 2 years of Information Technology experience.  Experience in the health care industry preferred.
• Experience supporting Windows 10/11, Microsoft 365, Windows Server, Active Directory, Entra, Exchange Online, and Intune.
• Experience troubleshooting printers and peripheral devices.
• Practical understanding of LAN/WAN networking.

Moravian Manor Communities is an equal opportunity employer, dedicated to a policy of non-discrimination in employment on any basis including race, ancestry, religious creed, age, sex, gender, sexual orientation, national origin, handicap or disability and will make reasonable accommodations for disability during application and employment where needed.