IT Support Specialist

About the role: 

PBS Facility Service is seeking a highly motivated and skilled IT Support Specialist to join our team. The successful candidate will play a crucial role in ensuring the smooth operation of our organization's information technology systems, including mobile devices. If you are passionate about technology, enjoy problem-solving, and excel in a fast-paced environment, we encourage you to apply. 

What you will do: 

• Provide timely and effective technical support to end-users, including troubleshooting hardware and software issues, and assisting with user inquiries. 
• Maintain, repair, and upgrade computer hardware, including desktops, laptops, printers, and networking equipment. 
• Install, configure, and update software applications, ensuring optimal functionality and security. 

• Set up and manage network connections, addressing connectivity issues and ensuring data security. 
• Implement and enforce IT security protocols, monitor for security threats, and respond to incidents. 
• Perform regular data backups and develop data recovery procedures in case of system failures or data loss. 
• Maintain accurate documentation of IT systems, configurations, and support requests. 
• Provide training and guidance to employees on the use of software and hardware, as well as best practices for IT security. 

• Participate in planning and executing IT system upgrades, expansions, and procurement activities. 
• Monitor IT systems for performance and reliability, proactively identifying and addressing potential issues. 
• Manage Mobile Device Management (MDM) responsibilities, including configuring and securing mobile devices, enforcing security policies, and ensuring compliance with MDM protocols. 
• Collaborate with outside vendors to improve IT policies and procedures. 
• Wireless network management and support 
• Maintain and update active directory password security protocol for logical org hierarchy.  

What it takes to be successful: 

• Bachelor’s degree in information technology, Computer Science, or a related field (or equivalent work experience). 
• Proven experience in providing IT support in a professional environment. 
• Strong knowledge of computer hardware, software, and operating systems. 
• Familiarity with network setup, configuration, and troubleshooting. 

• Understanding of IT security principles and best practices. 
• Experience with Mobile Device Management (MDM) solutions and policies. 
• Excellent problem-solving skills and attention to detail. 
• Ability to work independently and as part of a team. 

• Relevant industry certifications a (e.g. Comp TIA A+. MSFT IT Professional) a plus 
• Weekends and evening availability a must. 
• HRIS/CRM Experience a plus. IE: Zoho, QuickBooks, Viventium