IT Support Tier 1 - Missoula, Montana

ELM Utility Services, with over 1300 employees nationwide, has an outstanding opportunity as an IT support position available in Missoula, Montana. This is an opportunity to be a part of one of the largest and most respected companies in the utility locating industry. ELM is a great place to build your career while also offering excellent compensation and a comprehensive benefits package.
The ideal candidate will provide end-user phone, e-mail, and remote support on proprietary systems, support company computer applications & platforms, troubleshoot technical problems, and advise on appropriate action when necessary.

Main Responsibilities: 

• Respond to requests for technical assistance via phone/remote
• Diagnose and resolve technical hardware & software issues 
• Research technical questions using available information resources
• Log all help desk interactions and redirect problems to appropriate personnel
• Identify & escalate situations requiring urgent attention
• Track & route problems, requests, and document resolutions
• Stay current with system information, changes, and updates

Minimum Education/Experience: 

• 2-year degree in a related field OR 
• 2-years' Experience in a related field

Competencies: 

• Attention to detail & a customer service mindset required
• 2+ years proven experience in a structured support environment preferred
• Previous Phone/Laptop repair experience strongly preferred
• Tier 1-2 application and MS support experience desired
• Network & server support experience desired

Pay & Benefits:

• Medical, Dental, Vision, Voluntary Life, and Disability Insurance
• Company Paid Life Insurance
• Paid-Time Off accrual (PTO) Vacation/Sick Time 
• 6 Paid Holidays 
• All equipment as needed is provided to each employee
• 401(k) plan
• Paid hands-on training
• Annual reviews with the potential for increases
• Hourly pay depending on experience $20-$22/hr




WE ARE AN EQUAL OPPORTUNITY EMPLOYER