IT Support Analyst, Information Systems

Reporting to the Manager, Information Systems, this six-month entry-level contract offers valuable hands-on experience with the potential for full-time employment. The role focuses on day-to-day operational client support, guided by mentorship from a senior team member.

IT Support Analyst, Information Systems – Key Responsibilities

·         Technical Support & Troubleshooting: Assist users by diagnosing and resolving hardware and software issues.

·         System Installation & Maintenance: Install, configure, update, and maintain hardware and software.

·         Documentation & User Training: Maintain records of IT procedures, document common issues, and educate users on best practices.

·         Support across locations: Provide IT support for both the Calgary office and remote field offices.

·         Vendor & Service Coordination: Collaborate with a managed service provider (covering service desk, network, and server management) and external third-party technical services.

IT Support Analyst, Information Systems – Ideal Candidate Profile

•        Education: A university degree, college diploma or certificate in computer science, information management, or a related field.
•      Minimal work experience required - ideal for an aspiring IT professional looking to gain valuable experience!

Technical Skills:

·         Ability to diagnose, troubleshoot and resolve hardware, software, and network issues efficiently.

·         Solid understanding of desktop computers, laptops, peripherals and external devices.

·         Conceptual familiarity of networking (routers, switches) and storage solutions.

·         Basic understanding of Windows Operating Systems, databases, and cloud platforms.

·         General knowledge of Cybersecurity best practices and general safeguards

Soft Skills:

·         Ability to communicate technical concepts clearly and assist users with IT challenges.

·         Strong attention to detail, ensuring accuracy in troubleshooting and documentation.

·         Collaborative approach with colleagues and external partners to promote teamwork and efficiency.

·         Enthusiasm for learning new technologies and staying current with industry trends.

‘Nice to Haves’:

·         Experience with ticketing systems and troubleshooting methodologies

·         Experience configuring Windows 11 and Microsoft Office products.

·         Understanding of DNS, VPN, IP addressing, and firewall configurations.

·         Familiarity with scripting/programming languages (Python, PowerShell, C#).

·         Exposure to remote desktop & virtualization technologies (VMware, Citrix).

·         Experience with ticketing systems and troubleshooting methodologies.

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