IT Manager

We are seeking a highly skilled and motivated IT Manager to join our team. You will be reporting to the Chief Financial Officer (CFO), the IT Manager will ensure that technology is identified, invested in, leveraged and supported in alignment with TNDC’s strategic plan. The IT Manager will be responsible for ensuring continuity of service for all IT investments.

 At TNDC, we foster a collaborative and inclusive environment where innovation and creativity are highly valued. We believe in continuous learning and professional development, encouraging our team members to new skills and certifications. Join us today and be part of our forward-thinking team where your ideas and expertise will make a real impact!

RESPONSIBILITIES INCLUDE BUT ARE NOT LIMITED TO:

A. IT Strategy, Planning and Project Management

• In response to the strategic plan, and in partnership with the Senior Management Team, develop, update and implement the IT Strategy.
• Participate in the development of long-term strategic plans for acquiring and enabling efficient and cost-effective information and communication technologies and solutions.
• Align IT objectives, projects, initiatives and goals to meet the business’s objectives and goals.
• Monitor and analyze trends in technology and to make recommendations for the future and to identify areas of increased efficiency or cost savings.
• Ensure the efficient utilization of technical resources – including personnel / contractors and equipment across the organization.
• Approve, prioritize, and control projects and the project portfolio as they relate to the selection, acquisition, development, and installation of major information systems.
• Define project scope, goals and deliverables that support business goals in collaboration with senior management and stakeholders.
• Effectively communicate project status(es) to sponsors and stakeholders in a timely and clear fashion.
• Manage projects to ensure that timelines, budgets and outcomes are achieved.

B. Operational Management

• Oversee and be responsible for all IT functions.
• Work with the CFO on setting budgetary requirements and prioritizing IT capital expenditures.
• Analyze and improve upon technology standards across the organization to maintain a technological and competitive edge within the market.
• Review and manage major contracts for computing and information technology services and equipment.
• Ensure continuous delivery of technical services through monitoring of systems, programs, and equipment performance.
• Manage the deployment, monitoring, maintenance, development, upgrade, and support of all IT systems, including servers, PCs, operating systems, hardware, software, and peripherals.
• Oversee the development, implementation and administration of both network and end-user technical support services.
• Implement and maintain an asset management system for IT hardware, software, and equipment.
• Coordinate and facilitate consultation with stakeholders to define business and systems requirements for new technology implementations.
• Conduct feasibility studies for various upgrade projects, improvements, and other conversions.
• Define hardware and software standards in conjunction with stakeholders.
• Define network performance standards and provide network performance statistics and reports; develop strategies for maintaining network infrastructure.
• Define and provide server performance statistics and reports; develop strategies for maintaining server infrastructure.
• Manage operational costs; conduct near- and long-term financial forecasts for expanded functionality/user base.
• Track and maintain copies of software licenses, warranties, maintenance agreements, and vendor contracts.
• Ensure that all work is carried out in compliance with TNDC’s health and safety program requirements.

C. Policy and Procedures

• Develop and implement IT Governance best practices and standards.
• Working with the Senior Management Team, define and communicate policies and processes for acquiring, implementing, and operating IT systems.
• Working with the Senior Management Team, enforce policies and procedures to ensure the protection of IT assets and the integrity, security and privacy of corporate information.
• Continually review and update policies and procedures to align with the business needs and goals.

D. Contractor and Vendor Management

• Identify, source and oversee contractors when they are required to ensure operational effectiveness or for project implementation.
• Ensure any 3rd party contractors are educated about safety requirements, and compliant with all safety regulations.
• Monitor product and service contract performance for compliance with organizational needs and requirements, including follow-up checks for corrective action.
• Develop, establish, implement, and enforce supplier and outsourcer guidelines, obligations, and service level agreements to the organization.
• Monitor licenses for compliance with organizational needs and requirements, including follow-up checks for corrective action, develop long term licensing strategies.
• Develop and deliver license reports, bid proposals, requirements documentation, and tender documents when required.

E. Other related duties as required by the organization

QUALIFICATIONS:

• College diploma or university degree in the field of computer science or similar combination of education and technical certification/vocational or technical training.
• At least three years’ experience working in an IT supervisory role where there was responsibility for budgets, projects and contractors.
• Project Management designation or certification is an asset.
• Experience with data processing, hardware platforms, enterprise software applications, and outsourced systems.
• Good understanding of computer systems characteristics, features, and integration capabilities.
• Experience with systems design and development from business requirements analysis through to day-to-day management.
• Proven experience in IT planning, organization, and development.
• Demonstrated ability to apply IT in solving business problems.
• Knowledge of applicable laws and regulations as they relate to IT.
• Experience managing relationships with others; internal partners and clients as well as external partners.
• Experience communicating technology issues and opportunities in common, non- IT language.
• Experience planning and implementing IT-based solutions through:
• Participative planning processes.
• Procurement and organization of necessary technology expertise necessary for systems analysis, design and implementation.
• Client involvement in design and implementation.
• Dissemination of the results of implementation.

CONDITIONS OF EMPLOYMENT

• Willingness to sign an Oath of Confidentiality.
• Willingness to work occasional weekends, evenings, or extended hours to meet deliverables during busy periods.
• Occasional travel to varies worksites as required.
• Ability to manage stress and perform effectively under pressure.
• Valid Driver’s License and current abstract.
• Ability to pass mandatory pre-access drug and alcohol screening.