INTERN- CLIENT OUTREACH (Seasonal Position)

Reports To: Director Project Management

FLSA Status: Non-Exempt

Work Schedule: Part Time (3 months duration)

Salary: Hourly

Position Summary:

At Thrive Behavioral Health Center, we deliver industry leading peer support for those suffering from Mental Health and/or Substance Use Disorders.  We are proud to set the industry standard and continue our growth. The Client Outreach Intern is responsible for conducting outreach to clients and completing the client satisfaction survey with our peers. 

Essential Duties and Responsibilities:

• Complete phone calls to clients to complete a satisfaction survey 

• Properly document all survey responses

• Conduct outreach to clients as needed

• Provide support to data evaluation study for Case Western Reserve University

• Assist with other short term projects at the Director of Project Management’s discretion

• Other duties as assigned

Requirements:

• Ability to be self sufficient in the completion of tasks

• Excellent time management skills

• Ability to meet daily and weekly deadlines and goals for survey completion

• Working knowledge of different pathways to recovery and social systems including evidence based practices

• Understands problems analysis, decision-analysis, evaluate interventions, and contingency plans

• Ability to be an active listener by asking questions and reflecting on what is being said

• Proficient level of ability with computer; Microsoft Office Products

• Effective written and oral communication skills; ability to articulate information clearly

Preferred Qualifications:

• Working towards undergraduate degree in Social Work, Public Health, Healthcare Administration, Psychology, or other related field of study

Education: High School Diploma or GED equivalent 

Behavioral Competencies:

• Leadership

• Empathy

• Compassion

• Positive Attitude

• Mission driven

• Accountability

Physical Demands: The physical demands described here are representative of those that should be met by an individual to successfully perform the essential duties of this job. Reasonable accommodations may be available to enable individuals with disabilities to perform the essential duties. The position requires sitting and standing throughout the day, manual dexterity to type on a computer keyboard and operate general office equipment.