Integration Support Worker (Grid 21) - Temporary
Title: Integration
Support Worker (Grid 21) -
Location: Abbotsford
Community Hub
Position Status: Full-time
(Temporary) – End on March 31st, 2025, 37.5 hours per week.
Reports to: Program
Manager
Compensation: $27.92-$29.60
Job Summary:
Responsibilities:
· Liaise with
other support workers, medical providers and agencies, providing one-on-one
support to clients who are currently incarcerated and support with transitional
plans to continue their medical treatment once released
· Outreach
into Federal Institutions, providing discharge planning for inmates who are
diagnosed with HCV or at risk of infection
· In
partnership with the BCCDC, will deliver educational programming both in
correctional environments and in community
· Providing
accessible and stigma-free Point-of-Care testing for HCV.
· Perform new
client intakes as assigned
· Create and
maintain client case planning documentation
· Create,
include and liaison with the peer support committee
· Distribute
Harm Reduction supplies and resource materials
· Provide
transportation to high-risk clientele for medical care and appointments using personal
vehicle, or company vehicle, if available
· Maintain
accurate case notes and statistics regarding program activities, number of
participants, contact and referral information, etc.
· Maintain
confidentiality and professionalism at all times
Operations
·
Identify areas for improvement and increased
efficiency in program operations, services offered, reporting and reports to
supervisory positions
· Follow and
implement universal precautions and infection control adhering to all health
and safety protocols
· Ensure safe
handling of sharps containers and other equipment
· Ensure that
program regulations, policies and procedures are followed
· Maintain up-to-date
knowledge of internal fire safety policies and procedures, as well as other emergency procedures
· Attend
professional development trainings as directed
· Organize and
assemble monthly administrative reports
· Maintain
agency standards of work quality
Administration
· Provide
administrative support, including but not limited to: scheduling, typing,
photocopying, attendance at meetings; documentation or data entry; creation of
documents; or other duties as assigned
·
Provide reports to the Program Manager as
requested/required
Community Relations
· Support
organization of community events and attends events providing the public with
information and awareness resources
· Facilitation
of groups and informational events
· Participate
in liaison activities with stakeholders and the broader community in a
professional manner
· Maintain a
thorough knowledge of social, economic, recreational, and educational resources
in the community. Liaise with other outreach workers, medical providers, and
Fraser Health
· Foster
teamwork within Phoenix Society and with service stakeholders
· Provide the
public with information and awareness resources by facilitating groups and
participating in informational events
Qualifications:
· Post-secondary
diploma (e.g., 2 to 3 years) in social/human sciences, addictions or other equivalent
education in the medical field such as LPN or Health Care Aide experience
·
Note: Preference will be given to those who
have post-secondary education and training relevant to the social service and
medical field. Alternately, those currently pursuing a certification in social
work, counseling, criminal justice or a related field, or the equivalent
combination of education and experience will be considered for this position.
· Minimum 2 to
3 years’ experience supporting vulnerable populations, involved in the criminal
justice system
· Minimum 2 to
3 years’ experience working with vulnerable populations and community
resources, preferably with clients living with HCV/HIV
· Understanding
of HIV and Viral Hepatitis transmission and treatment is an asset
· Demonstrated
understanding of the criminal justice system
· Satisfactory
completion of a criminal records check with vulnerable sector screening is
required; ability to obtain Federal Clearance
· Satisfactory
completion of Employee Immunization Record form is required
· First Aid 1
and Current CPR certificate is required
· Valid driver’s
license accompanied by an approved driver’s abstract is required
Skills & Knowledge
- Knowledge of Windows, Microsoft Word, Excel, and database management systems
- Knowledge of case management processes and procedures; trained and experienced in professional record keeping, report writing and statistics
- High level of integrity and dependability with a strong sense of urgency and results-orientation
· Strong problem solving, analytical, and creative skills with the ability to exercise sound judgement and make decisions based on accurate and timely analysis
- Strong interpersonal skills and ability to communicate effectively in writing and verbally in English
- Ability to engage, facilitate, support, empower and increase motivation for change; actively
· Involving the residents/alumni in the change process and encouraging the resident to take responsibility for the outcomes they achieve
- Ability to form effective collaborative relationships with clients utilizing strong relationship-building and de-escalation skills
- Ability to work in a trauma-informed framework
- Demonstrated commitment to the social sector with a passion for the organization’s mission is essential
Competencies:
Approach to Work
· Demonstrates
initiative, flexibility, adaptability and resourcefulness
· Actively
seeks and incorporates feedback to inform continuous self-improvement
· Sets goals,
creates and implements action plans, monitors progress, and evaluates results
· Adeptly
manages competing tasks and uses time efficiently and effectively
Job Knowledge & Quality of Work
·
High-degree of
relevant and current job knowledge and skill
·
Consistently
produces accurate, thorough, high-quality work in a timely manner
·
Builds and promotes
a culture of health and safety in the workplace
·
Implements and
enforces best practices in health and safety within the workplace
Judgement & Decision-Making
- Models independent thinking and creativity
- Demonstrates effective problem-solving skills
- Makes clear, consistent, transparent and timely decisions after contemplating various available courses of action
- Exercises sound judgment in the best interests of the organization
Communication & Interpersonal Skills
·
Expresses themselves
clearly and professionally both verbally and in writing
·
Displays high
emotional intelligence; uses tact and diplomacy in dealing with sensitive,
complex and confidential situations
·
Has a manner, style
and presence that makes a positive impression
·
Listens to and
considers others’ views
Personal Leadership
·
Models the
organization’s core values of social justice, teamwork, social innovation, and
strength-based practices
·
Fosters enthusiasm,
energy and commitment
·
Takes responsibility
for personal actions, performance and health
·
Is reliable and
accountable; shows up on time ready to work
Teamwork & Collaboration
·
Effectively works
with their colleagues to ensure organizational success
·
Champions positive
working relationships with staff and external stakeholders
·
Supports an
environment of openness, and champions teamwork and communication across
programs
·
Leverages the
expertise and experience of others for organizational success.
Salary for this role is between $27.92-$29.60
per hour.
CLOSING DETAILS
Closing Date: Internal applications will be accepted until May 4 th,
2024, at 5:00pm.
All employees, including laid off and displaced employees, are entitled to apply on the vacancy and be considered pursuant to the provisions of Article 12.9.” Internal applicants must notify manager of intent to apply.