Intake coordinator

Position:         Intake coordinator

Reports to:     Administrator

Revised:         09/08/2025

Job Summary: Brockton Home Health Care Agency is currently looking for an intake coordinator to manage the referral and registration process for new patients, acting as the first point of contact for patients, caregivers, and healthcare providers. Key responsibilities include assessing patient needs, gathering clinical and insurance information, verifying benefits and authorizations, coordinating services with physicians and payers, and scheduling initial visits to ensure a smooth transition to home care.

About Brockton Home Health Care

Brockton Home Health Agency is a Medicaid and Medicare certified in Massachusetts and accredited by the Joint Commission - Accreditation of Healthcare Organizations (JCAHO). Brockton Home Health Care provides health services, Skilled and Non- skilled to adults and Elderly with Home support. Brockton Home Health Care also Provides Health care Staffing needs for Health facilities who needs staffing needs as well as Non-Medical Transportation Services

Our mission is to provide each client and family with a sense of comfort, knowing they are being cared for by professionals that are exceptional in their field and who are innately invested in the well-being of others

Key Responsibility:

Ø  Manage and review the initial assessment of referrals, gather necessary clinical and demographic information from patients and referral sources.

Ø  Follow up with Case manager from the referral source to communicate if referral was accepted of deny.

Ø  Keep track of number of admissions, discharges and hospitalizations.

Ø  Respond to incoming calls and inquiries from physicians and other referral sources, determining patient eligibility for home health services.

Ø  Coordinate with the clinical scheduling teams, schedule initial home health visits, and ensure appropriate clinicians are assigned to cases.

Ø  Provide weekly report of number of referrals receive, number of referral accepted to leadership.

Ø  Serve as a primary point of contact for patients, families, physicians, and other healthcare providers, providing information and support.

Ø  Enter patient information into electronic health records (EMR) and maintain accurate logs of all intake activities and patient data.

Highlights:

• Brockton Home Health Care offers a comprehensive benefits plan that includes the following: Paid holidays, vacation and sick day, 401k, direct deposit.
• Mileage reimbursement for all field travel.
• Salaried position that is paid bi-weekly.
• Great environment to work

Qualifications:

• The ideal candidate has previous experience working in a customer service or administrative role.
• Strong organization skills, able to multi-task, and can manage time to meet frequently changing deadlines in a fast-paced environment
• Excellent communication, customer service, and problem-solving skills, including the ability to maintain composure under stress
• Excellent telephone skills
• Highly professional and dependable
• Proficient computer and Internet skills, including Microsoft Office suite
• Previous customer service or administrative experience required; health care and/or home care experience preferred
• High school diploma or GED required
• Preferred Associate degree

As an accredited, regulated, certified, and licensed home health care provider, Brockton Home Health Care complies with all state/local mandates.

Brockton Home Health Care, and its associated entities and joint venture partners, are Equal Opportunity Employers. All employment decisions are made on a non-discriminatory basis without regard to sex, race, color, age, disability, pregnancy or maternity, sexual orientation, gender identity, citizenship status, military status, or any other similarly protected status in accordance with federal, state and local laws. Hence, we strongly encourage applications from people with these identities or who are members of other marginalized communities.

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