Intake Coordinator

Our Intake Department is responsible for handling new claim intakes, requesting coverage and setting up claims under the Occupational Accident Policies administered by Blue Star Claims The Intake Department is the first point of contact for injured workers or their representatives who need to submit a claim. 

The Intake Coordinator is responsible for performing the duties outlined below and will work together as a team with the claims unit, administration staff, accounting and management. Each Intake Coordinator will back up the others during scheduled time out of the office. 

Intake Coordinator reports to the Intake Team Supervisor.

Duties will include, but not be limited to:  

Answering incoming calls on the main line 

Returning incoming emails from multiple inboxes 

Conducting initial intake interview to obtain information necessary to verify coverage under the 

Creating Incidents in claims system

Requesting Coverage through various platforms following established protocols 

Verifying coverage which includes but is not limited to reviewing activity logs and pay history

Creating Claims and Assigning Claims to Adjusters in claims system

Sending Claim Forms 

Assisting in upload inbox as need

Assisting with incoming fax labeling and attaching to appropriate claim as needed

Assisting with incoming mail scans; labeling attaching to appropriate claim as needed

Perform other duties as assigned 

All Candidates are required to take our online assessment via the link below.

https://www.ondemandassessment.com/link/index/JB-MHCIVXUOX?u=93138