Installer/Repairman Technician I - Telecommunications

OUR COMPANY

Home Telecom is one of the largest independently owned telecom companies in South Carolina, serving various counties since 1904. Home Telecom is a rapidly growing company serving the Greater Charleston community including areas in Berkeley, Charleston, and Dorchester Counties. Home Telecom provides innovative technology through our state-of-the-art Fiber deployments to provide high-speed Internet, HD Video, Security, Home Automation, and Phone services to a mix of commercial, industrial, business, and residential customers. Our team of highly trained employees are all committed to being the best and easy-to-do-business-with company. At Home Telecom, our goal is to foster an engaging work environment that encourages our team members to reach their full potential. We promote a culture of continuous improvement that celebrates integrity, innovative thinking, and dedication to consistently exceeding customer expectations.

JOB SUMMARY AND OBJECTIVE:

Responsible for installing telephone, video, and HSI over Copper, Coax, and FTTP networks and Security in residential and some business environments.  Basic computer networking and integration of services with customer-owned equipment are required.  Responsible for the basic repair of the above technologies and facilities.  Provide excellent customer service and have the ability to communicate effectively with customers.  The position requires “on-call†duty rotation which includes after-hours and weekends.

JOB RESPONSIBILITIES:

• Install telephone, video, and HSI over Copper, Coax, and FTTP to include ONT & fiber splicing in an efficient, customer-friendly, and safe manner to meet all Home Telecom standards.
• Troubleshoot & repair telephone, video, HSI & security to residential and small business customers and repair cut drops, pull cables, and wires.
• Work remotely to provision and add equipment, and utilize HFA to complete any electronic forms.  Troubleshoot remotely through CMS, Compass & iTV. Send signals to RF cable boxes.
• Integrate customer equipment with HTC services and train customers on services provided to ensure satisfaction.
• Identify opportunities to provide additional services and upgrade current services.
• Operate company vehicle in a safe and courteous manner and kept clean at all times.
• Order, stock, and maintain an accurate inventory.
• Other duties as directed by management.

WORKING CONDITIONS:

Scheduled for 40hrs/week but overtime including nights and weekends is required. The schedule will change as necessary.  Must be willing to work outdoors and in inclement weather. Required to work in attics, crawlspaces, and other confined spaces.

Education:   High School Diploma/GED Diploma required                                     

Related Experience:  2 years + preferred.                                                                

Skills or Talents:  Self-motivated learner with a great attitude, strong technical aptitude, and a commitment to delivering exceptional customer service. Must be able to work well in a team environment.                                                                      

The position requires excellent problem-solving skills.  Looking for someone professional, upbeat, energetic, takes initiative, dependable, and takes pride in their work. Ability to work well with others and perform other duties as required.  Must be able to multi-task and work in a fast pace environment.

Home Telecom is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status, or other characteristics protected by law.  EOE