Inside Sales Manager

TEK Stainless Piping Products is proud of our reputation for offering best-in-class piping components for the biopharma, bioprocessing, instrumentation, semiconductor, and UHP markets. Our Northeast Center of Excellence, located in Randolph, MA, is currently seeking an experienced Inside Sales Manager to join our exceptional team, providing premier customer service to all current and potential customers from the point of initial contact through delivery of the product. 

We are pleased to offer market-competitive compensation and a generous benefits package.  Note: Any compensation estimates provided through this job post are a product of the individual job board and may not accurately reflect the Company's budgeted compensation for this role. 

For more information about our products and services, please visit our website at tekspf.com.  For more information about this outstanding job opportunity, please see the additional detail provided below- 

Job Responsibilities and Duties

As a minimum, the following is a basic description of typical duties and responsibilities expected of the Inside Sales Manager. These duties are not exhaustive and are subject to change as the needs of the organization require.  

• Oversee activities of all Inside Sales Representatives to meet company expectations of quality standards, customer satisfaction, and productivity.
• Recommend hiring, performance review feedback, training, delegation of work assignments, discipline, and discharge of subordinate personnel.
• Mentor and assist Inside Sales Representatives as necessary, answer job related questions, address problems and customer issues, guide on best practices for cultivating customer relationships.
• Contribute to weekly sales meetings including review of new customer activity and sales and inventory goals with staff.
• Troubleshoot as necessary, monitoring all lost orders and provide analysis of this data.
• Assist General Manager to optimize inventory control and purchasing as well as assist in appraising historic data or inventory needs to ensure effective inventory turnover.
• Monitor daily sales bookings and provide encouragement and assistance to the Inside Sales Representatives in securing orders.
• Monitor shipping schedules to help maintain promised customer deliveries.
• Coordinate activities with other departments to ensure optimal service to customers.
• Promote, encourage, and support employee training and development.
• Evaluate and provide regular feedback to employees, such as recognizing accomplishments or talking about areas of opportunities.
• Maintain knowledge of current trends and development in the field and attend appropriate workshops and seminars to strengthen skills.
• Contribute to a positive work environment based on teamwork and continuous improvement.
• Communicate effectively with co-workers, customers and management.
• Adhere to all TEK’s safety rules, regulations, and quality standards.
• Adhere to all TEK’s handbook policies and procedures.

Company Benefits Include: 

• 401k with Company Match
• Health Insurance
• Dental Insurance
• Vision Insurance
• Life Insurance
• Long-term disability
• Short-term disability
• Paid Time Off
• Paid Holidays