Innkeeper

Seeking a Hands-On Innkeeper – 20-Room Boutique Hotel | Midcoast Maine

Are you passionate about hospitality and love connecting with guests? We're looking for a hands-on, enthusiastic innkeeper to manage a newly renovated 20-room hotel in beautiful Midcoast Maine.

This is a full-time, live-in position with on-site housing provided. You'll oversee daily operations, ensure a welcoming guest experience, and be a key part of a growing hospitality venture.

If you enjoy the charm of coastal living, take pride in running a well-loved property, and are ready to roll up your sleeves, we’d love to hear from you!

Let’s talk!

TITLE: INNKEEPER

DEPARTMENT: HOTEL

REPORTS TO: OWNERSHIP 

SALARY RANGE: $60,000 to $75,000

HOUSING INCLUDED

JOB SUMMARY:

The Innkeeper is a leadership position who works with our Housekeeping and Guest Services associates to guarantee our guests clean spaces and service that will exceed their expectations. This position requires an individual to actively participate throughout the property on a daily basis. The Innkeeper works as part of a team to deliver hospitable service that is attentive, friendly, efficient and courteous, while maximizing room revenue and occupancy. Major responsibilities include servicing accommodations according to property procedures, training new team members in job functions and standards, and supporting the Housekeeping team and Guest Services as the property lead. This position requires strong attention to detail and the ability to work without constant direct supervision.

SUMMARY OF ESSENTIAL JOB FUNCTIONS:

·       The high quality care, well-being and overall recognition of our guests.  Making sure that each guest experience exceeds expectations.  Interfacing with guests on a daily basis and resolving any concerns that may arise.

·       Directly oversee the Front Desk and Housekeeping departments.

·       Responsible for the direct supervision of above departmental employees while working to ensure resolution to any and all employee related challenges or concerns across department lines while adhering to company policies.

·       Hiring, training, reviewing and disciplining departmental personnel up to and including termination. Ensure all employee paperwork is filled out and communicated appropriately.

·       Maintains an effective and efficient communication between the Front Desk, Housekeeping, and all other departments.

·       Ensure Front Desk staff has working knowledge of constantly changing promotions, rates, room and property descriptions.

·       Perform the essential job functions of a housekeeping associate, as described in the Housekeeping Associate job description.

·       Know how to deal with unsafe/unsanitary conditions, or know who to notify of maintenance/sanitary issues.

·       Promote proper orientation, job and safety training.

·       Maintain two weeks of departmental schedules. 

·       Perform monthly inventories of supply needs and ensure that departmental supplies are always on hand and balanced to the needs.

·       Engage staff daily with a 5 minute line-up, discussing successes, opportunities and goals.

·       Coordinate vendor services, ordering, and deliveries to maintain proper stock of supplies and condition of the property outside of the Inn.

·       Participate weekly in the manager’s meeting ownership.

MINIMUM REQUIREMENTS:

·       Must be eligible to work in the United States of America.

·       Must be at least 18 years of age.

·       Ability to communicate in English, both orally and written, with guests and employees, some of whom will require high levels of patience, tact and diplomacy.

·       Ability to work as a part of a team and lead with a proactive, not reactive, leadership style.

·       Ability to understand verbal directions, labels on chemicals, and other workplace safety signage.

·       Proficient in Microsoft Office, RMS, or similar PMS system.

·       Active listening and observation skills.

·       Ability to work under pressure and deal with deadlines, and stressful situations during busy periods.

ABILITIES REQUIRED:

·       Frequent walking, bending, balancing, stooping, reaching, pushing, lifting, manual dexterity and repetitive motions.  May require the ability to work on uneven outdoor surfaces, move and arrange furniture and turn mattresses.

·       Frequent stair climbing.

·       Manually handle/lift/carry product up to 50 pounds between knee and shoulders.

·       Working in extreme temperatures and conditions both indoors and out. 

·       Schedule varies according to operational needs; may include early mornings, evenings, weekends, holidays, rotating and split-shifts.

·       Frequent hand-washing.

·       Hazards include, but are not limited to lifting injuries, exposure to unsanitary materials, slips, and tripping.

DISCLAIMER

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification.  They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required or personnel so classified.  All persons may be required to perform duties outside of their normal responsibilities from time to time, as needed.