Information Technology Specialist

St. James Parish Government is hiring an Information Technology Specialist under the Department of Emergency Preparedness. 

JOB FUNCTION: The Information Technology (IT) Specialist is responsible for assisting the IT Manager in maintaining the IT Department. The IT Department is responsible for maintaining, optimizing, and supporting the organization’s technological systems while ensuring compliance with IT policies and standards.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

·         Installing, configuring, and maintaining hardware, software, and network administration systems

·         Managing user accounts, permissions, and access controls within IT systems

·         Conducting user training and guidance sessions within IT systems

·         Troubleshooting IT issues and resolving system outages

·         Coordinating with other departments and agencies to onboard and offboard users

·         Maintaining an IT help desk ticketing system to provide technical support and manage IT projects

·         Monitoring system performance and ensuring optimal uptime for all IT resources

·         Managing IT security protocols to protect systems from potential threats and vulnerabilities

·         Assisting with data backups, disaster recovery planning, and implementation

·         Managing inventory for IT assets and recommending necessary upgrades or replacements

·         Documenting IT policies, procedures, and troubleshooting guides

·         Conducting periodic system analysis and audits to ensure compliance with IT policies and standards

·         Collaborating with other departments and agencies to understand technology requirements and integrate new technologies

·         Fulfilling departmental requirements in terms of providing work coverage and administrative notification during periods of personnel illness, vacation or education

·         Any and all duties assigned by the Director

·         This is an emergency essential, non-exempt position.

POSITION REQUIREMENTS:

·            High school diploma or equivalent

·            2 years of demonstratable experience in Information Technology preferred

·            Excellent interpersonal and communication skills to interact with technical and non-technical stakeholders and assist users with varying technical proficiencies

·            Ability to work independently or as part of a team to manage IT projects

·            Attention to detail and organizational skills to handle multiple tasks efficiently

PHYSICAL DEMANDS/WORK ENVIRONMENT: The physical demands described here are representatives of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation will be made to enable individuals with disabilities to perform the essential functions. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. While performing the duties of this job, the employee regularly works in an office environment and from time to time may work in outside weather conditions, extreme heat/cold. 

St. James Parish is committed to providing equal employment opportunities.  The parish will not discriminate against employees or applicants for employment on any legally recognized basis including, but not limited to veteran status, race, color, religion, sex, marital status, national origin, physical or mental disability, agree or political affiliations.