Information Technology ( IT ) Support - (JHO)
At JAX Mercantile Co., we are passionate about serving our customers. Join our local, family and employee-owned company as an Information Technology (IT) Support Technician. Be an integral part of our IT Support Team in leveraging our technology to provide the best service to our customers at JAX!
The IT Support Tech works in the office at our Support Center in Laporte, CO, where JAX Team Members support our stores in providing excellent customer service. This role provides technical support, responds quickly to solve problems, and works on IT projects. IT Support may be called upon to address urgent issues affecting store operations during off-hours. Regular duties will include work on our network, servers, hardware, software, and all applications, troubleshooting and resolving tickets.
Duties and responsibilities include:
- Provides setup and configuration of computers and peripherals
- Installs software, updates, drivers, and peripherals in a Windows/Mac environment
- Repairs hardware and peripherals for individual users
- Establishes and troubleshoots user accounts and access to multiple programs and servers
- Tests programs, troubleshoots and diagnoses problems
- Works to find and implement solutions within JAX technical parameters
- Delivers and installs hardware and peripherals for business operations
- Coordinates inventory of technical assets for JAX
- Troubleshoots phone system setup and issues
- May be called upon to assist with investigations by accessing records and generating reports
- Maintains systems and databases
- Transfers computer files between platforms
- Escalates issues to IT management when appropriate
- Partners with others, including Human Resources, to ensure onboarding, changing, or offboarding user accounts is accomplished
- Handles confidential information with respect for privacy and appropriate security
- Maintains a clean workspace and organized records
- Communicates professionally, presenting a professional appearance and demeanor.
- Takes steps to advance teamwork and develop solid working relationships with co-workers.
- Two years of Information Technology experience required
- Must be proficient in cross platform knowledge (Mac and Windows operating systems)
- Required experience working with Office 365
- Required experience trouble-shooting hardware and peripheral issues (printers, keyboards, phone systems, etc.)
- Previous experience coordinating inventory, installation and upgrades for hardware and peripherals preferred
- Skilled at resolving issues with MS Office Suite
- Server and Network knowledge helpful
- Payment Card Industry (PCI) compliance knowledge helpful
- Knowledge of storage solutions and Network Attached Storage helpful
- Active Directory experience useful
- CompTia A+ desired
Schedule Requirements:
- Generally, M-F business hours
- Some flexibility for on-call availability
Pay Range: Starting range $16.00 - $18.50 hourly
Company Benefits:
Jax Mercantile offers a variety of benefits and rewards for our employees. These include:
- Paid Time Off
- Paid Holidays
- Employee Stock Ownership Program
- 401K Plan
- Employee Discount
- Monthly Performance Bonus Program
- Anniversary and Birthday Gift Cards
- Matching Gifts & Donations
- Tuition Assistance
- CO2 Conservation Credit
- Life Insurance
- Employee Assistance Program
- Peer Recognition Programs
- Paid Volunteer Time
- Referral Bonus
- Critical Illness Insurance
- Accident Insurance
- Hospital Indemnity Insurance
- Pet Insurance
Full-Time employees also have the ability to elect medical, dental, and/or vision insurance.
For over 60 years JAX has been providing customers with outstanding service with our passionate and expert staff. We are at work and still having fun!
Please note that the pre-screening questions in the application process are important for screening purposes and may be the deciding factor in whether or not your application is forwarded for further review.
JAX Mercantile is proud to be an Equal Opportunity Employer.