Information Technology (IT) Coordinator

Position: Information Technology Coordinator

Status: Permanent Full-time, Excluded 

Department: Infrastructure

Closing Date: March 31, 2024

Location: 745 Clark Drive, Vancouver, BC

Salary: $80,652.20 to $91,992.70 per annum

At VACFSS, we ensure that the rights, safety, well-being and spirit of Indigenous children and families are upheld, honored, and protected. We strive to eliminate oppression, discrimination, and marginalization within our community. We acknowledge and honor the inherent wisdom, capacity, and resourcefulness of our community in designing programs and services to care for our own children and families. Accordingly, we are dedicated to planning, developing, and implementing creative and innovative Indigenous programs and services in collaboration with members of our community and other agencies.

• Join an Agency that strives to provide services to strengthen Indigenous families culturally and spiritually!
• Receive a competitive salary of $80,652.20 to $91,992.70 per annum PLUS a comprehensive benefits package!
• Take on a challenging role that provides membership in the Public Service Pension Plan!

The IT Coordinator plans, organizes, directs, controls, implements, and evaluates the Agency’s information technology activities/systems across three work sites in Vancouver. This position will supervise, and collaborate with the IT Assistant as well as be the first point of contact for all technical support inquires providing support to all internal employees and external vendors for a wide range of technical, network and operating systems such as hardware, mobile and other wireless technologies. The IT Coordinator must drive delivery of assigned projects to ensure timeliness and quality within scope and budget. The IT Coordinator is responsible for supporting all IT initiatives as determined by IT strategic plans, including planning, development, delivery, change management, communications and continuous improvement of solutions implemented within their portfolio. The position will require some evening and weekend work and may be assigned additional work consistent with experience, education and scope of responsibility.

The responsibilities include:

• Plans, organizes, directs, controls, implements and evaluates the Agency’s Information technology and telecommunications activities/systems.
• Monitors and maintains Agency infrastructure, networks, system software, phone systems and IT security.
• Coordinates/manages data recovery/backup systems; providing risk mitigation strategies for issues/incidents; and troubleshooting, diagnosing, and resolving IT issues/problems.
• Provides courteous and effective technical support to staff and members of the organization ensuring computers, software, phone and voicemail and other IT systems operate effectively.
• Communicates effectively to understand the problem and explain its solution to staff.
• Offer technical solutions to staff regarding system, email, and product related issues and provide day-to-day support to staff on the use of technology resources.
• In consultation with the leadership team, implements and maintains policies and procedures for electronic data processing and computer systems development and operations.
• Applies problem-solving methodologies and tools to diagnose and solve operational IT issues.
• Analyzes multiple alternatives, risks, and benefits for a range of potential solutions.
• Provides expert consultation, advice and recommends resource requirements to leadership team by: identifying, evaluating, and negotiating options and pricing, making arrangements for systems requirements, specifications, implementation and systems improvements.
• Provides expert consultation, advice and recommends resource requirements to leadership team by: identifying, evaluating, and negotiating options and pricing, making arrangements for systems requirements, specifications, implementation and systems improvements.  
• Manages vendor relationships for IT systems and services, including establishing new vendor partnerships to source out the best cost-effective products and services. 
• Performs human resources functions for staff supervised, such as recruitment, setting strategies and objectives, prioritizing work, ensuring proper training, completing annual performance appraisals, encouraging employee professional development, discipline, and labour relations issues. 
• Provides guidance, direction as well as shares knowledge with the IT Assistant. 
• Performs generalist duties related to the IT Coordinator functions as required and within limitations of the given job classification. Provides coverage when needed for IT Assistant. 

This position requires a high degree of relational engagement. The role will provide support based on the Indigenous culture core competencies and the values of respect, strength-based practice, humility, integrity, and belonging.  Communication and work occurs within a governance context of the organization. The role requires practical, and expert knowledge of the IT landscape, transformation roadmap, and awareness of the strategic importance of project execution.  This role performs all other duties related to the IT as assigned by the manager in carrying out the mission and mandate of the agency. 

A comprehensive position profile will be available to candidates shortlisted for the position. 

INDIGENOUS CORE CULTURAL COMPETENCIES:

• Relational Engagement
• Leadership
• Collaborative Planning and Decision Making
• Emotional Competency
• Resilience
• Cultural, Spiritual Expression

QUALIFICATIONS: 

Required:  

• Bachelor’s Degree in Computer Science, Computer Systems or related field, 
• A combination of education and experience may be considered. 
• At least seven (7) year’s progressively more responsible information technology/computer programming experience. 
• Three years of supervisory experience leading, mentoring, and supervising staff. 

Preferred:  

• Certification in project management and/or business analysis. 
• Experience in non-profit sector, government or related environment.  
• Experience supervising in a unionized workplace.  
• Experience with Infrastructure Management. 
• Technical experience in any of the following: MS Azure, Test Automation, DevOps, API Management and Cloud-based databases. 

OTHER REQUIREMENTS: 

• Maintains expert knowledge of the IT landscape, transformation roadmap, and awareness of the strategic importance of project execution. Maintains familiarity with strategic business directions. 
• Maintains a high level of integrity, tact and discretion when handling confidential information.  
• Knowledge of standards and practice with respect to technology, security of technical equipment and systems, and management of technical assets. 
• Knowledge of change management processes and project management methodologies. 
• Knowledge of the installation, configuration, maintenance and problem resolution of hardware, software, operating systems and network components. 
• Knowledge of service level management and performance measurement of ongoing operations of technology based systems. 
• Knowledge of procurement, contract management and contract administration processes with respect to technology assets, such as equipment, software, and resources. 
• This position may involve extended working hours, evenings and some weekends. 
• Ability to type 50 wpm.  
• Criminal Record Check and a valid BC Driver’s Licence and access to a safe, reliable vehicle. 

BENEFITS:

• Extended health and dental  
• Group life and AD&D 
• Employee and Family Assistance Program 
• 100% employer-paid premiums  
• 4 weeks of vacation 
• Public Service Pension Plan 
• Access to VACFSS’ Staff Cultural Clinical Counselor, Elder 
• Access to Indigenous Cultural Teachings as coordinated by the Agency 

Applications will be accepted from candidates with the above qualifications or from candidates that have delegated experience with MCFD or a Delegated Aboriginal Agency. An eligibility list may be created. Preference may be given to Indigenous candidates as per Section 41 of the Human Rights Code. Please note this position requires the incumbent to be in office. Remote work is unavailable.  We thank all candidates for their interest; however, only those shortlisted will be contacted. 

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