Information Systems Specialist

Rapid Strategy is an award-winning, African-American-owned small business providing advanced cybersecurity and IT services to federal and commercial clients. Our mission is to deliver secure, high-impact solutions that protect and enable mission success. We are currently seeking Information Systems Specialists to support an existing federal customer, contingent upon contract award. This role will provide expert-level end-user support and technical troubleshooting across desktop, mobile, and enterprise systems. The ideal candidate brings extensive experience supporting modern IT platforms, ensuring system quality, and documenting processes in complex federal environments.

 Responsibilities

·       Deliver desktop, mobile, and workstation support across platforms, including troubleshooting of hardware, software, and configuration issues.

·       Provide help desk and user support for enterprise tools, systems, and utilities as defined by the task order.

·       Support email systems and mobile device users with issue resolution, configuration, and account management.

·       Perform technical writing and documentation to capture procedures, user guides, and system configurations.

·       Support information quality assurance, including testing software releases, tracking defects, and validating fixes through regression testing.

·       Gather and document user requirements, working with stakeholders to ensure systems meet business needs.

·       Perform data analysis and querying in support of troubleshooting or reporting requests.

·       Ensure consistent delivery of telecommunications and systems support, including maintenance of peripherals and associated infrastructure.

·       Contribute to QA testing and validation, identifying issues and verifying system functionality against specifications.

·       Collaborate with cross-functional teams using recognized systems development methodologies and IT best practices.

Required Qualifications

·       5-7 years of experience providing IT support and working with technologies defined in the task order or similar enterprise environments.

·       Demonstrated experience supporting end-users across desktop, mobile, email, and peripheral systems.

·       Proficiency in technical troubleshooting, with ability to resolve software, hardware, and configuration issues independently.

·       Experience with technical documentation, system guides, and SOPs.

·       Strong understanding of QA processes, including defect identification and resolution tracking.

·       Effective communicator with the ability to work directly with end users, business stakeholders, and IT teams.

·       Working knowledge of system development methodologies and common federal IT operating environments.

Preferred Qualifications

·       Experience supporting federal IT environments or mission-critical enterprise systems.

·       Background in information assurance, business analysis, or systems quality control.

·       Familiarity with ticketing systems (e.g., ServiceNow, Remedy) and remote support tools.

Who Should Apply

This role is ideal for experienced IT support specialists and system generalists with a proven ability to deliver high-quality end-user support in fast-paced environments. If you're skilled in both technical execution and customer service, and you thrive in a structured, compliance-driven IT landscape, we encourage you to apply. We’re looking for detail-oriented professionals who can balance technical depth with clear communication and documentation.