IIH Team Lead – Intensive In-Home Services

Location: Charlotte, NC

Lead with Purpose. Create Lasting Impact.

Pathways to Life, Inc. is seeking an experienced and highly accountable IIH Team Lead to provide leadership and clinical oversight for our Intensive In-Home (IIH) program in the Charlotte, NC area. This is a key leadership role for a driven professional who is passionate about strengthening families, supporting clinicians, and delivering high-quality, person-centered care.

As the IIH Team Lead, you will guide and support a team of Qualified Professionals (QPs), ensure fidelity to NC Medicaid IIH requirements, and uphold program excellence as Pathways to Life continues to expand services across North Carolina. Your leadership will directly impact service quality, staff success, and outcomes for children and families.

What You’ll Do

Clinical & Program Leadership

Provide day-to-day leadership and oversight of IIH service delivery.

Ensure full compliance with NC Medicaid IIH policies, LME/MCO requirements, and Pathways to Life standards.

Review, approve, and monitor assessments, treatment plans, progress notes, and clinical documentation.

Ensure timely authorizations, re-authorizations, and continuity of care for all assigned cases.

Staff Supervision & Development

Supervise, coach, and support IIH Qualified Professionals (QPs).

Conduct individual and group supervision in accordance with Medicaid and licensure standards.

Address performance concerns proactively through coaching, corrective action, and professional development plans.

Support onboarding, training, and ongoing staff growth to promote retention and excellence.

Quality Assurance & Compliance

Monitor documentation quality, productivity expectations, and compliance benchmarks.

Participate in audits, record reviews, and corrective action planning.

Partner with leadership to strengthen workflows, improve outcomes, and enhance program performance.

Collaboration & Community Engagement

Serve as a primary point of contact for families, referral sources, schools, and community partners.

Collaborate closely with Clinical Directors, HR, and Operations leadership.

Support referrals, intakes, and program growth throughout the Charlotte region.

Why Join Pathways to Life?

• Make a meaningful difference in the lives of children and families.

• Lead and mentor a dedicated team of behavioral health professionals.

• Be part of a growing organization committed to quality, accountability, and person-centered care.

• Opportunity to shape and strengthen IIH services across North Carolina.

• Master’s degree in Human Services field (Social Work, Counseling, Psychology, or related)
• Fully Licensed or Associate-Level Licensed in North Carolina (LCSW/LCSWA, LCMHC/LCMHCA, LMFT/LMFT-A, or equivalent)
• Minimum 2 years of IIH experience (required)
• Supervisory or lead experience strongly preferred
• Working knowledge of NC Medicaid IIH service definitions and requirements
• Valid NC driver’s license and reliable transportation
• Ability to pass background check and credentialing requirement

Preferred Qualifications

• Prior experience leading or launching IIH teams
• Strong documentation and audit readiness skills
• Experience working with children, adolescents, and families
• Ability to manage performance, accountability, and deadlines in a fast-paced environment

• Leadership opportunity in a growing organization

• Supportive executive and clinical leadership

• Mission-driven culture focused on quality care and accountability

• Opportunity to shape and strengthen IIH services in the Charlotte region