HVAC Service Manager

James Lane Air Conditioning Co., LLC, a Fidelity Company located in Wichita Falls, TX, is looking for an HVAC Service Manager to join our growing team! 

The HVAC Service Manager is responsible for meeting goals and maintaining customer satisfaction for the company. This may include developing budgets, setting company goals, interviewing prospective employees and meeting with other company managers to discuss corporate strategies. Duties may also require scheduling appointments, dispatching, and performing service calls as necessary.

Primary Duties:

• Collaboration in management meetings to report progress, discuss goal setting and idea exchange to improve the productivity of field staff
• Optimizing field staff efficiency by monitoring the following: timeliness, breaks, call completion times, parts acquisitions and assisting in corrective measures
• Collaboration in field staff meetings identifying specific needs and the promotion of company ideas and objectives
• Review revenue numbers and goals with field staff
• Review call backs and assign appropriate training for individual field staff member
• Scheduling demands; assignment of calls based on technical ability
  

Qualifications:

• Knowledge of organizational and safety operations and procedures, safety methods and practices
• Knowledge of applicable federal, state, county, and local laws, regulations, and requirements
• Demonstrate and strive for excellence in procurement and inventory control and continually seek improvement in results
• Computer knowledge and skill to use e-mail, word processing, data base management and spreadsheet software applications and web browsers, preferably Word, Windows, Excel
  

Benefits:

• Competitive Salary and Bonus Structure
• Medical, Dental, Vision, Life, and Disability Insurance
• 401(k) with a 5% Company Match
• Paid Time Off (PTO) and Holiday Pay
• Overtime Opportunities
• Opportunities for Monthly Incentive Pay and Position Advancement