Housing Support Team Lead

Join Beacon Community Services as a Housing Support Team Lead (Night Shift) and play a vital role in supporting youth and young adults at our Mirrors Supportive Housing Facility. This is a key leadership role that positively impacts youth and young adult participants by fostering safety, stability, and support during overnight hours. You'll be joining a collaborative and committed team working in a fast-paced, trauma-informed environment. If you’re passionate about creating safe spaces and empowering vulnerable youth, we invite you to apply. 

Why Join Beacon 

• Comprehensive extended Health and Dental 
• Municipal Pension Plan with employer contributions 
• Generous paid leave 
• Employee and Family Assistance Program (EFAP) 

Full-time night shift:  Sunday, Monday, Tuesday and bi-weekly alternating Wednesdays 6:45 pm-6:45 am   

This is an awake night shift position. Team Leads must remain alert and responsive throughout the shift. 

Closing Date: Applications will be accepted until noon on July 30, 2025

Union: BCGEU Stand-Alone Agreement 

POSITION SUMMARY: 

Reporting to the Manager of Mirrors Supportive Housing, the Team Lead plays a key role in supporting a safe and responsive living environment for youth and young adults. This position fosters a professional and collaborative team culture while providing leadership and mentorship to Housing Support Staff.  Working during the overnight shift, the Team Lead supports critical decision-making, crisis response, and operational functions to ensure a safe and supportive environment for both participants and staff. 

KEY RESPONSIBILITIES: 

Team Leadership & Support 

• Provide senior-level support to the overnight team, including addressing complex interpersonal dynamics 
• Debrief with staff after critical incidents and offer guidance and mentorship 
• Assign shift tasks and ensure timely completion 
• Encourage teamwork and foster a positive, respectful workplace culture 
• Support student practicums and new staff orientation 
• Model healthy team dynamics, professional communication, and ethical boundaries 

Participant Support & Crisis Response

• Be the first responder to overnight crises and participant needs 
• Provide trauma-informed support and harm reduction care 
• Engage participants in tasks such as room cleaning, including situations involving biohazards (PPE provided) 
• Support consistent application of program agreements and participant expectations 

Operational Support 

• Oversee nightly operations and ensure smooth handovers between shifts 
• Support administrative duties such as incident reporting and data collection 
• Inform management about programming needs and trends 

 Community & Program Engagement 

• Maintain professional relationships with participants, community partners, and team members 
• Be familiar with and build positive connections with local support services and resources 

QUALIFICATIONS AND EXPERIENCE: 

• Minimum 1 year of supervisory experience (preferably with vulnerable populations) 
• Minimum 3 years of recent experience working with vulnerable populations 
• A diploma or degree in a related field, or an equivalent combination of experience, education, and lived experience 
• Strong knowledge of harm reduction and client-centred practice 
• Understanding of the impacts of addiction, mental health, homelessness, and poverty 
• Knowledge of the psychosocial rehabilitation model 
• Experience working with individuals facing multiple barriers to housing 
• Experience working night shifts or in 24/7 care environments 
• Naloxone training and overdose response experience 
• Occupational First Aid Level 1 

SKILLS AND ABILITIES: 

• Strong leadership and decision-making skills 
• Excellent interpersonal, written, and verbal communication 
• Ability to work calmly in high-stress situations and make sound judgments 
• Ability to work independently while contributing to an integrated team 
• Physically able to lift 30 lbs, kneel for medical emergencies, and walk up/down six flights of stairs 
• Ability to wear appropriate PPE such as a fitted half mask respirator 
• Comfortable working in environments with active substance use and animals (pet-friendly facility) 

ADDITIONAL INFORMATION:  

Beacon Community Services serves vulnerable populations, including seniors, people with disabilities, and children. Protecting these people and our teams on whom they rely on is critical to us. Accordingly:  

• All successful applicants must consent to a Solicitor General’s Criminal Record Check.  
• All successful applicants are required to disclose their COVID-19 vaccination status upon hire.  Depending on future public health developments, Beacon may implement a vaccination requirement as a condition of ongoing employment for all our workplaces. 

Beacon Community Services is committed to inclusive, culturally safe, and trauma-informed practices. We encourage applications from people with diverse backgrounds and lived experiences. 

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