Employee Housing Coordinator

The Housing Coordinator contributes to the success of delivering the Harbor View experience through overseeing the employee housing property in a manner that ensures the reputation of the company on the island as well as its employer brand image and staff experience are positive.  

Responsibilities

• Conduct pre-season and post-season walk-throughs of units for overall condition, unit report, and furniture inventory with the HR Managers.  Video or photos of each unit before and after turnover.
• Number each room at each home to eliminate confusion of what rooms occupants are in.
• Manage the key distribution and proper storage.
• Create welcome packets are ready for associate arrival.
• Prepares housing accommodations for each arrival (making beds, ensuring all standards are in place)
• Greet each associate upon arrival to Martha's Vineyard/ their housing unit.
• Maintains working knowledge of company policies, procedures, and housing program.
• Preforms basic maintenance (touch up paint, plunge toilet, replace door locks, basic installs involving screws, etc.) and troubleshooting for maintenance issues in the homes. 
• Maintains spreadsheet of maintenance request and housing concerns and ensures all are addressed in a timely manor. 
• Conduct weekly checks of all housing units.
• Maintains linen and housing supplies inventory 
• Maintain housing payment spreadsheet recording when housing payments are made.
• Protect company and landlords by demonstrating and utilizing a thorough knowledge and understanding of the various lease agreements.
• Maintain positive landlord relationships by touching base with each landlord on a monthly basis.
• Enforce housing guidelines being sure to implement corrective action as needed.
• Manage lease turnover process 
• Maintains positive staff relations by providing excellent service.
• Resolves conflict and communicates concerns to HR and/or GM.
• Resolves roommate concerns through mediation and other action as needed.
• Understands the corrective action process and implements within the housing setting.
• Be available to residents for questions and concerns.
• Distributes staff and resident communications within the housing.
• Understands and practices all aspects of safety including reporting procedures.
• Collects uniforms from company housing to return to the hotel.
• Protects the organization and staff by keeping the information confidential.
• Any other tasks assigned in relation to associate housing

Requirements

• This position requires a valid driver license and a vehicle.
• Legal US Work Authorization. 

Experience

• Knowledge of Martha's Vineyard
• Previous experience living in a dormitory-style setting is a plus.
• Previous experience serving as a dormitory resident assistant is also a plus. 
• Experience in home maintenance and repairs.

Employee Housing not available for this position.