Houseperson

General Requirements:

• Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
• Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
• Must be able to multitask and prioritize departmental functions to meet deadlines.
• Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
• Attend all hotel required meetings and trainings.
• Maintain regular attendance in compliance with Scenic Property Group Standards, as required by scheduling, which will vary according to the needs of the hotel.
• Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.
• Comply with Scenic Property Group Standards and regulations to encourage safe and efficient hotel operations.
• Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
• Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
• Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.

General Requirements (Continued):

• Must be able to cross-train in other hotel related areas.
• Must be able to maintain confidentiality of information.
• Must be able to show initiative, including anticipating guest or operational needs.
• Perform other duties as requested by management.

·         Maintain a warm and friendly demeanor at all times.

DUTIES & FUNCTIONS

Fundamental Requirements:

·          Employees must at all times be attentive, friendly, helpful and courteous to all guests, managers and fellow employees.

·          Walked assigned floors at beginning and end of shift; remove newspapers, trays, empty ash urns, remove trash and/or linens and note any areas that need immediate cleaning.

·          Use proper two-way radio etiquette at all times when communicating with other employees.

·          Use daily checklist to complete projects listed below as assigned.

a.        Elevator lobbies

b.       Ash urns

c.        Glass tables

d.       Furniture

e.        Ice machines/vending machines

f.        Elevator doors/frames

g.       Service landing/linen closets

h.       Stair wells

i.        Polish floors

j.        Other projects as assigned by management