Houseperson

The Courtyard Charlotte Airport North is looking for a Houseperson that is responsible for all cleaning functions to service designated suites and public areas as directed by the Executive Housekeeper or the Housekeeping Supervisor. The individual is expected to actively develop and promote superior services skills in working with clients, guests and co-workers.

 Responsibilities

• Remove all trash and dirty linen from guest suites.
• Keep all hallways, public areas and closets clean, neat and vacuumed.
• Report all missing items from rooms (i.e. irons/boards, hair dryers, etc.) to Executive Housekeeper.
• Correcting minor room deficiencies.
• Must be able to use two-way radios, telephones, general office equipment, industrial washer, dryer, irons, vacuum, floor buffer, wet vac and other housekeeping equipment.
• Ensure proper care of housekeeping equipment and facilities and report all maintenance as needed.
• Be familiar with all policies, hotel rules and hotel terminology.
• Maintain high standards of personal appearance and grooming, which include compliance with dress code and uniform requirements.
• Always maintain a professional and friendly demeanor.
• Must always be attentive, courteous and efficient in the dealings with guests, managers and all other employees.
• Always comply with brand standards and regulations to encourage safe and efficient hotel operations.
• Establish and maintain good communications and teamwork with fellow employees and other departments within the hotel.
• Exhibits helpful and willing attitude to serve guest requests.
• Communicate with other hotel staff to accommodate special guest requests.

Qualifications

• High school diploma or equivalent preferred.
• Knowledge of hotel, housekeeping and hotel laundry operations preferred.
• Flexibility to work various shifts, including evenings and weekends. 
• Exhibits initiative, responsibility and flexibility.
• Excellent time management skills.
• Friendly, cooperative manner and patience in dealing with customers and staff. 
• Must be able to communicate clearly and professionally in English with coworkers, employees, owners, and management, both written and verbally.

 Physical Requirements

• Frequently required to stand, walk, sit, use hands to handle or feel objects, reach with hands and arms, climb stairs, balance, stoop, kneel, crouch, crawl, talk, or hear.
• Occasionally lift and/or move up to 50 pounds and pushing and/or pulling approximately 100lbs.
• Must be capable of bending over, stooping and working on the knees in order to perform such functions as scrubbing commodes, tubs, cleaning tiles and putting away items.
• Must be capable of moving light furniture, (i.e. chairs, tables, etc.) in order to clean under these items.

 Reasonable accommodations may be made to enable individuals with disabilities to perform the requirements of this position if such accommodations do not create an undue hardship for the company.